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Guest Room Service Associate

2 months ago


Charleston, West Virginia, United States Shaner Hotel Group Full time
Job Overview

  • Availability to work a flexible schedule, including weekends, holidays, and various shifts.
  • Address guest concerns to ensure satisfaction.
  • Uphold standards of cleanliness and quality throughout daily tasks.
  • Adhere to all safety and housekeeping protocols, along with security measures.
  • Clean and service designated guest rooms based on priority categories in line with franchise and hotel standards.
  • Restock and return cleaning cart at the end of each shift.
  • Perform additional deep cleaning or seasonal tasks as scheduled.
  • Other responsibilities as assigned.
Key Responsibilities

Maintain cleanliness of assigned guest rooms, ensuring adherence to the hotel's established cleanliness standards. Responsible for reporting maintenance issues and addressing guest requests or complaints. Safeguard the confidentiality and security of all guest accommodations.

Qualifications
  • At least one year of cleaning experience; prior hotel experience is preferred.
  • Ability to effectively communicate with guests, management, and colleagues.
  • Familiarity with proper chemical handling procedures.
  • Bilingual in English and Spanish is a plus.
  • Knowledge of local attractions and activities suitable for guests.
About Shaner Hotel Group

Shaner Hotels is a leading hospitality owner-operator and management company, recognized for its award-winning service in the industry. Our diverse portfolio includes over 65 properties, ranging from full-service to extended-stay and resort accommodations, with more than 7,500 rooms across multiple states and countries. We collaborate with top hospitality brands and provide a range of services for investors and hotel owners, including development, design, construction, e-commerce, and revenue management. For more information, please visit our website.

About Our Team

Join us at our Holiday Inn Express location, where we offer a comfortable environment featuring 195 rooms equipped with premium mattresses, plush pillows, high-speed Wi-Fi, and more. Our hotel includes a fitness center, a welcoming Great Room for relaxation, and a complimentary breakfast buffet featuring delicious cinnamon rolls.