Guest Experience Associate

4 weeks ago


Charleston, West Virginia, United States Magnolia Plantation & Gardens Full time
About the Role

Magnolia Plantation & Gardens is seeking a highly skilled Guest Experience Associate to join our team. As the first point of contact for our guests, you will be responsible for delivering a seamless and memorable experience across all touchpoints and interactions.

Key Responsibilities
  • Meet and greet guests with a smile and provide exceptional customer service
  • Create a positive and immersive experience during ticket and tour sales
  • Offer prompt, courteous, and knowledgeable customer service in person and over the phone
  • Stay up-to-date on Magnolia's history, events, and tour schedules to provide accurate information
  • Present solutions to problems and remain calm under pressure
  • Reconcile sales receipts at the end of each shift
  • Represent a team-player spirit and adapt to changing circumstances
Requirements
  • Prior experience in retail, customer service, or hospitality
  • Effective listening and problem-solving skills
  • Ability to create a positive and immersive experience for guests
  • Excellent attention to detail and communication skills
  • Availability to work weekends as needed
  • Embody Magnolia's core values and be passionate about its mission
Benefits
  • Competitive hourly rate of $16.50
  • Employee discounts on venue rentals, gift shop purchases, and meal discounts
  • Free admission to the gardens and tours for immediate family members
  • Discounted pricing for special events and reciprocal admission pass
  • Company-branded uniform items and referral bonus
  • Continuing education training and development opportunities

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