Guest Experience Associate
4 weeks ago
Magnolia Plantation & Gardens is seeking a highly skilled Guest Experience Associate to join our team. As the first point of contact for our guests, you will be responsible for delivering a seamless and memorable experience across all touchpoints and interactions.
Key Responsibilities- Meet and greet guests with a smile and provide exceptional customer service
- Create a positive and immersive experience during ticket and tour sales
- Offer prompt, courteous, and knowledgeable customer service in person and over the phone
- Stay up-to-date on Magnolia's history, events, and tour schedules to provide accurate information
- Present solutions to problems and remain calm under pressure
- Reconcile sales receipts at the end of each shift
- Represent a team-player spirit and adapt to changing circumstances
- Prior experience in retail, customer service, or hospitality
- Effective listening and problem-solving skills
- Ability to create a positive and immersive experience for guests
- Excellent attention to detail and communication skills
- Availability to work weekends as needed
- Embody Magnolia's core values and be passionate about its mission
- Competitive hourly rate of $16.50
- Employee discounts on venue rentals, gift shop purchases, and meal discounts
- Free admission to the gardens and tours for immediate family members
- Discounted pricing for special events and reciprocal admission pass
- Company-branded uniform items and referral bonus
- Continuing education training and development opportunities
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Guest Experience Host
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Customer Experience Ambassador
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Customer Experience Ambassador
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