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Customer Service Representative

2 months ago

East Syracuse, New York, United States PDS Tech Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at PDS Tech. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their inquiries, and ensuring their satisfaction.

Key Responsibilities
  • Provide Outstanding Customer Service: Handle a high volume of inbound calls, ensuring every customer receives timely, helpful support.
  • Identify Customer Needs: Understand customer inquiries and go the extra mile to offer solutions that foster long-term satisfaction.
  • Support Sales & Growth: Generate leads and help the customer service team achieve their sales targets and call handling quotas.
  • Resolve Issues: Address customer complaints, provide appropriate solutions, and follow up to ensure complete resolution.
  • Maintain Accurate Records: Document customer interactions, manage customer accounts, and handle necessary paperwork with precision.
What We Offer
  • Competitive Pay Rate: $17.00 per hour, with an additional $1.00 per hour for bilingual candidates.
  • Benefits Package: Medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.
  • Opportunities for Growth: Collaborate with a supportive team and work in a friendly, collaborative environment with opportunities for career advancement.
Requirements
  • Proficiency in Microsoft Office: Able to use Microsoft Office applications efficiently.
  • Typing Speed: 35-45 words per minute.
  • Excellent Communication Skills: Strong verbal and written communication skills.
  • Education: High school diploma or GED required.