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Customer Service Representative
2 months ago
About the Role:
As a Customer Service Representative at US Tech Solutions, you will play a critical role in providing exceptional support to our customers. We are a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
Key Responsibilities:
- Provide top-notch customer service to end-users of our equipment, ensuring their issues are resolved efficiently and effectively.
- Act as a switchboard for the company, utilizing a database to refer customers to the appropriate department or dealer.
- Triaged customer complaints and transfer them to Tier 2 representatives as needed.
- Identify and resolve issues with remote access or wifi capable products, such as thermostats.
- Provide warranty information, product comparisons, and dealer referrals to customers.
Requirements:
- Proficiency in Microsoft Office.
- Typing speed of 35-45 words per minute.
- Excellent verbal and written communication skills.
About US Tech Solutions:
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.