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Customer Service Liaison

2 months ago

Minneapolis, Minnesota, United States Lennar Homes Full time

Join Our Team at Lennar Homes:

At Lennar, we believe in the importance of our mission and the impact we have on families across the nation. Our commitment to excellence and customer satisfaction drives everything we do.

About Lennar:

As one of the largest homebuilders in the United States, Lennar has successfully constructed over one million homes since our inception in 1954. We cater to a diverse range of lifestyles and family needs, ensuring that everyone finds their perfect home.

Our Vision:

We embrace an inclusive culture that reflects the communities we serve. Our goal is to harness the power of diversity within our workforce to foster innovation and sustainable growth.

Role Overview:

We are currently seeking a dedicated Customer Care Representative to oversee warranty management for homes within designated communities. This role is essential in nurturing positive relationships with homeowners and coordinating effectively with our trade partners.

Key Responsibilities:

  • Build and maintain strong relationships with customers and trade partners.
  • Exercise sound judgment when interacting with homeowners and trade partners.
  • Manage daily activities of trade partners according to established schedules and scopes of work.
  • Authorize trade partner invoices upon satisfactory job completion, within set limits.
  • Proactively address any scheduling or communication issues with trade partners.
  • Understand and apply manufacturer guidelines for product usage.
  • Conduct pre-closing meetings, demonstrations, celebrations, and follow-up visits.
  • Certify the completion of homes within the assigned community.
  • Oversee all aspects of customer relations for the designated area.
  • Facilitate meetings with trade partners, construction teams, and sales staff as necessary.
  • Maintain expert knowledge of the community, including local amenities and regulations.
  • Supervise the condition of community features, including maintenance of common areas.

Qualifications:

  • High School Diploma or equivalent required; relevant work experience may be considered.
  • Bachelor's degree in a related field is preferred.
  • A minimum of 3 years of experience in a supervisory role, particularly in customer service within the homebuilding industry.
  • Valid Driver's License with a clean driving record.
  • Valid auto insurance coverage.
  • Proficient in scheduling, budgeting, and document management.
  • Ability to read and interpret blueprints.
  • Strong computer skills, particularly in MS Office (Word and Excel).
  • Excellent communication skills, both written and verbal, along with effective time management abilities.

Life at Lennar:

At Lennar, we recognize that our associates are vital to our success. We offer opportunities for skill development and career advancement, making you an integral part of our team.

Benefits:

  • Comprehensive Health Insurance - Medical, Dental & Vision.
  • Generous vacation policy, allowing up to 3 weeks of vacation annually.
  • Paid holidays, sick leave, and personal days.
  • 401(k) Savings Plan with company matching.
  • Paid maternity and bonding leave.
  • New Hire Referral Bonus Program.
  • Discounts on home purchases for associates.
  • Support programs for associates.
  • Special days dedicated to inclusion and community service.
  • Student debt repayment assistance.

Join Us:

If you are passionate about customer service and want to be part of a dynamic team, we invite you to explore a career with Lennar Homes.