Bilingual Case Management Specialist

2 weeks ago

Nashville, Tennessee, United States Bethany Full time
Bilingual Case Management Specialist

Requisition #: req13691

Location: Nashville, TN

Hours: Full-Time (40 Hours/Week)

This is a Bilingual Position (English/Spanish)

Bethany is dedicated to transforming lives through family support. With over 75 years of experience, we have evolved from serving a single child to becoming a global Christian nonprofit organization. Our mission encompasses strengthening families, aiding displaced individuals seeking safety, and connecting children in need with loving families. We are committed to addressing the increasing demands of vulnerable children and families both domestically and internationally.

As a Case Manager for Unaccompanied Children (UC) in our Transitional Foster Care program, your primary role will involve delivering casework and support services to children in foster care, as well as to their foster and biological families.

This position requires the ability to operate effectively with moderate supervision while adhering to established procedures and complying with agency, federal, and state regulations.

KEY RESPONSIBILITIES
  • Conduct trauma-informed initial intake assessments within 24 hours of a child's arrival, ensuring they feel secure and well-informed about the agency and their foster home;
  • Swiftly coordinate communication with youth sponsors upon arrival, ensuring all necessary documentation, such as the Family Reunification Packet (FRP), is obtained;
  • Work collaboratively with consulates or equivalent resources to identify sponsors for youth when unknown at the time of arrival;
  • Utilize a trauma-informed approach to complete the FRP promptly, facilitating the safe release of youth;
  • Ensure all assigned youth receive essential services while in care, including mental health, medical, recreational, educational, and other supportive services, in accordance with program timelines;
  • Maintain accurate and up-to-date records on foster children in care, ensuring compliance with ORR and Bethany's internal documentation practices;
  • Lead the treatment team in collaboration with the youth's therapist;
  • Participate actively in weekly staff meetings with the treatment team and stakeholders;
  • Facilitate ongoing education and support services for foster parents;
  • Meet weekly with your supervisor to discuss cases, review case plans, and evaluate client progress;
  • Co-lead educational group sessions with educational staff;
  • Assist the licensing team in ensuring foster families are adequately trained to support UC's;
  • Schedule monthly meetings with foster parents and children to address any service delivery concerns;
  • Provide translation for written and verbal communications for program clients and staff, if bilingual;
  • Maintain effective communication with community agencies involved in service provision;
  • Engage in internal and external training, applying new knowledge to service delivery;
  • Prepare for and attend required court hearings (if applicable);
  • Transport clients as needed;
  • Stay informed about community resources and refer families for additional support;
  • Remain knowledgeable about agency, federal, and state regulations related to social services;
  • Perform other duties as assigned.
QUALIFICATIONS:
  • Bachelor's degree in Behavioral Sciences, Human Services, or a related Social Services field from an accredited institution;
  • Experience in child welfare and/or case management is highly preferred;
  • Comprehensive understanding of social work principles and methodologies as acquired through a Bachelor's degree;
  • Bilingual in English and Spanish, with prior experience working with refugee and/or immigrant populations preferred;
  • Demonstrated maturity, sound judgment, and cultural sensitivity, particularly regarding the unique histories of refugees;
  • Exceptional verbal and written communication skills;
  • Proven clinical, therapeutic, and crisis intervention capabilities;
  • Ability to work independently while maintaining confidentiality;
  • Proficient computer skills, including knowledge of Microsoft Office suite;
  • Must be at least 21 years old with a valid driver's license and a minimum of 3 years driving experience in the US to operate a vehicle on behalf of Bethany. A Motor Vehicle Records (MVR) check will be conducted, and reliable transportation with proof of insurance is required;
  • Successful completion of a criminal history screening, including checks with state and local child protection agency registries;
  • Documentation of immunity to vaccine-preventable diseases or willingness to receive vaccinations, or seek an exemption;
  • Commitment to and integration of the agency's Statement of Faith and Mission Statement.

  • Case Management Application Specialist

    2 weeks ago

    Nashville, Tennessee, United States Insight Global Healthcare Full time

    Job OverviewThe Case Management Application Specialist plays a pivotal role in the enhancement and deployment of technology solutions within the Case Management sector. Reporting directly to the Director of Case Management Business Technology, this position is essential for ensuring the effective integration and functionality of various applications used in...

  • Bilingual Customer Support Specialist

    1 week ago

    Nashville, Tennessee, United States Thinkspain Full time

    Bilingual Customer Support Specialist - Spanish/ItalianLocation: Barcelona provinceJob Type: Employee - PermanentJob Status: Full-timeSalary: AttractiveWork Location: Office/On-siteLanguage Requirements:English: AdvancedSpanish: FluentAdvertiser Note:This position is advertised on behalf of a client.Position Overview:Our client is seeking a dedicated...

  • Bilingual Customer Support Specialist

    2 weeks ago

    Nashville, Tennessee, United States Thinkspain Full time

    Bilingual Customer Support Specialist - Barcelona provinceOverviewWe are seeking a dedicated Customer Support Specialist fluent in Spanish or Italian to enhance our client’s support team.Location:Barcelona provinceEmployment Type:Permanent, Full-timeSalary:Attractive compensation packageWork Environment:Office-basedLanguage Proficiency:English:...

  • Bilingual Customer Support Specialist

    1 week ago

    Nashville, Tennessee, United States Thinkspain Full time

    Bilingual Customer Support Specialist - Barcelona provinceOverviewOur client, a prominent player in the digital entertainment sector, is seeking a dedicated Customer Support Specialist fluent in Spanish or Italian to enhance their dynamic team.Location: Barcelona provinceEmployment Type: Permanent EmployeeWork Schedule: Full-timeCompensation: Competitive...

  • Case Management Professional

    5 days ago

    Nashville, Tennessee, United States Youth Villages Full time

    Job SummaryWe are seeking a highly skilled and dedicated Family Service Specialist to join our team at Youth Villages. As a Family Service Specialist, you will play a critical role in providing support and guidance to youth and families in need.Key ResponsibilitiesProvide case management services to 15-20 youth and families, ensuring their needs are met and...

  • RN Nurse Case Manager

    3 months ago

    Nashville, Tennessee, United States The Cigna Group Full time

    The job profile for this position is Nurse Case Management Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see...

  • Data Management and Case Coordination Specialist

    1 week ago

    Nashville, Tennessee, United States CTD Staffing, LLC Full time

    Position Overview**LOCAL CANDIDATES ONLYCTD Staffing, LLC is seeking multiple candidates for Administrative, Case Management, and Data Entry roles to support a significant client in the Nashville region.The primary responsibilities will involve managing casework and assessing eligibility for a comprehensive program that spans the state. The formal...

  • Bilingual Customer Support Specialist

    1 week ago

    Nashville, Tennessee, United States Thinkspain Full time

    Bilingual Customer Support Specialist - Barcelona provinceLocation: Barcelona provinceEmployment Type: Permanent EmployeeWork Status: Full-timeCompensation: Attractive salaryWork Environment: Office/On-siteLanguage Proficiency:English: AdvancedSpanish: FluentAdvertiser Note: This position is being advertised on behalf of a client.Position Overview:Our client...

  • Property Leasing Specialist

    2 weeks ago

    Nashville, Tennessee, United States Sandalwood Management Full time

    Sandalwood Management is in search of a dedicated Property Leasing Specialist to join our leasing team at an apartment community. As the initial point of contact for our residents and prospective tenants, it is crucial that our leasing specialist embodies exceptional customer service skills. This role demands effective communication with residents, potential...

  • Bilingual Customer Support Specialist

    1 week ago

    Nashville, Tennessee, United States FusionSite Full time

    Welcome to FusionSite We are experiencing significant growth and are seeking a Bilingual (Spanish/English) Customer Support Specialist to enhance our customer service team. Position Overview: The Customer Support Specialist will engage with our clientele by processing orders, addressing questions, resolving issues, and promoting products and services to our...

  • Bilingual Customer Support Specialist

    1 week ago

    Nashville, Tennessee, United States FusionSite Full time

    Welcome to FusionSiteWe are experiencing significant growth and are seeking a Bilingual (Spanish/English) Customer Support Specialist to enhance our customer service team.Position Overview:The Customer Support Specialist will engage with clients by processing orders, responding to inquiries, addressing concerns, and promoting products and services to our...

  • Bilingual Customer Support Specialist

    1 week ago

    Nashville, Tennessee, United States FusionSite Full time

    Welcome to FusionSiteWe are experiencing significant growth and are in search of a Bilingual (Spanish/English) Customer Support Specialist to enhance our customer service team.Position Overview:The Customer Support Specialist will engage with customers by processing orders, addressing questions, resolving issues, and promoting products and services to our...

  • Bilingual Customer Service Specialist

    1 week ago

    Nashville, Tennessee, United States Randstad Full time

    Position Overview:As a Bilingual Customer Service Specialist (Spanish/English), you will serve as the primary contact for our Spanish-speaking clientele. Your responsibilities will include addressing inquiries, managing service requests, handling billing questions, and resolving various utility-related concerns. Additionally, you will provide assistance to...

  • Apartment Leasing Specialist

    2 weeks ago

    Nashville, Tennessee, United States Sandalwood Management, Inc. Full time

    Join Our Team as an Apartment Leasing Specialist at Sandalwood ManagementSandalwood Management is actively seeking a dedicated full-time Apartment Leasing Specialist to enhance our leasing office team.As a key representative of our community, we are looking for an individual who appreciates the significance of delivering exceptional customer service to both...

  • Bilingual Customer Service Specialist

    2 weeks ago

    Nashville, Tennessee, United States Randstad Full time

    Position Overview:As a Bilingual Customer Support Specialist (Spanish/English), you will serve as the primary contact for our Spanish-speaking clientele. Your responsibilities will include addressing inquiries, managing service requests, handling billing concerns, and resolving various utility-related issues. Additionally, you will provide assistance to...

  • Bilingual Customer Service Specialist

    2 weeks ago

    Nashville, Tennessee, United States Randstad Full time

    Position Overview:As a Bilingual Customer Support Specialist (Spanish/English), you will serve as the primary contact for our Spanish-speaking clientele. Your responsibilities will include addressing inquiries, managing service requests, handling billing questions, and resolving various utility-related concerns. Additionally, you will extend support to...

  • Bilingual Customer Support Specialist

    2 weeks ago

    Nashville, Tennessee, United States Progressive Insurance Full time

    About the RoleIf you are passionate about assisting others and thrive in a dynamic environment, consider a position with Progressive's bilingual call center team. This role involves managing inbound inquiries from Spanish-speaking clients, requiring multitasking abilities, customer service experience, and proficiency in navigating various computer systems....

  • Healthcare Customer Support Specialist

    2 weeks ago

    Nashville, Tennessee, United States QTC Management Full time

    Position Title: Customer Service Representative (Medical)Job Category: Administrative/TechnicalJob Overview:In this role, you will operate under limited supervision, engaging in a range of tasks to support a designated project or technical unit. Your responsibilities will include gathering, collecting, recording, tracking, and verifying data from various...

  • Bilingual Customer Support Specialist

    1 week ago

    Nashville, Tennessee, United States Progressive Insurance Full time

    Company OverviewProgressive Insurance is recognized as a leading employer for diversity, providing a supportive environment for all employees. Position SummaryIf you possess a passion for assisting others and thrive in a dynamic setting, consider a role within Progressive's bilingual call center team. This position involves managing inbound inquiries from...

  • Healthcare Support Specialist

    1 week ago

    Nashville, Tennessee, United States Genesis Weight and Age Management Full time

    Job OverviewGenesis Weight and Age Management is seeking dedicated part-time Healthcare Support Specialists to join our innovative medical team. This role is pivotal in our medically-supervised programs, focusing on patient engagement and support.Position SummaryThe ideal candidate will assist our healthcare providers, fostering meaningful relationships with...