Lead Customer Service Representative
4 days ago
About the Role:
Fifth Third Bank is seeking a highly skilled and customer-focused individual to join our team as a Lead Customer Service Representative. As a key member of our banking team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving business growth.
Key Responsibilities:
- Customer Experience:
- Deepen relationships with customers by actively listening to their needs and providing personalized solutions.
- Provide follow-up to customer inquiries and resolve issues in a timely and professional manner.
- Maintain a high level of customer satisfaction by being responsive and proactive in addressing customer concerns.
- Operations:
- Collaborate with the Financial Center Manager to ensure accurate and timely completion of monthly cash counts.
- Partner with the Financial Center Manager to gather and report monthly FCA requests.
- Perform daily office responsibilities, including maintaining a balanced record and correcting outages.
- Referrals:
- Identify customer needs and refer customers to Bankers and business partners for consultative conversations.
- Build and maintain a working knowledge of retail products and services offered by Fifth Third Bank.
Requirements:
- High school diploma or equivalent required.
- Extensive cash handling experience.
- In-depth knowledge of retail policies and procedures.
- Ability to interact comfortably and confidently with the public.
- Flexibility in scheduling.
About Fifth Third Bank:
Fifth Third Bank is a leading financial institution committed to providing exceptional customer service and driving business growth. We offer a dynamic and inclusive work environment, with opportunities for professional development and career advancement.
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