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Customer Service Representative

2 months ago

Dublin, Ohio, United States Fifth Third Full time

Transform Banking with Excellence

We're seeking a dedicated professional to join our team at Fifth Third Bank. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Customer Experience: Build strong relationships with customers, understand their needs, and provide personalized solutions to meet their financial goals.
  • Operations: Ensure the efficient operation of the financial center, maintain accurate records, and identify opportunities for process improvements.
  • Referrals: Identify customer needs and refer them to relevant business partners for consultative conversations, driving sales and revenue growth.

Requirements:

  • High School Diploma/GED
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • Flexibility in scheduling

Fifth Third Bank is an Equal Opportunity Employer