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Customer Service Representative

2 months ago

Dublin, Ohio, United States Fifth Third Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Lead CSR/Teller. As a key member of our Financial Center, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.

Key Responsibilities
  • Deepen customer relationships by actively listening, asking questions, and providing personalized solutions.
  • Provide follow-up to customer inquiries, addressing issues and finding solutions.
  • Maintain a high level of customer satisfaction by being responsive and timely in all interactions.
  • Collaborate with the Financial Center Manager to ensure efficient operations, including cash counts and FCA requests.
  • Participate in training and development programs to enhance knowledge and skills.
Requirements
  • High school diploma or equivalent required.
  • Extensive cash handling experience.
  • Strong knowledge of retail policies and procedures.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
About Us

Fifth Third Bank is committed to creating an inclusive and diverse work environment where all employees feel valued and empowered to succeed. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.