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Customer Service Representative

2 months ago

Dublin, Ohio, United States Sparks Group Full time
{"Job Title": "Call Center Representative", "Job Description": "Job Summary

Sparks Group is seeking a skilled Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our members through phone calls and electronic messages.

Responsibilities
  • Build rapport with members by processing requests, answering questions, and resolving issues accurately.
  • Analyze situations, use good judgment, and troubleshoot to help members find solutions.
  • Look for opportunities to recommend products and services that can benefit members financially.
  • Develop and maintain a deep understanding of all credit union products and services.
  • Manage your time effectively to ensure excellent service and member satisfaction.
  • Protect sensitive information by verifying caller data through multiple sources.
  • Assist members with online banking issues and research VISA, debit, and STAR card problems.
  • Take loan applications and submit them to the lending department.
  • Research ACH issues and track down originators.
  • Collaborate with managers on tasks related to opening and closing the contact center.
  • Follow up with members on issues to ensure their satisfaction.
Qualifications
  • 1-3 years of experience in a call center environment.
  • Exceptional customer service skills and ability to connect with members.
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to manage multiple tasks, prioritize effectively, and maintain high attention to detail.
  • Strong analytical and problem-solving skills to identify and resolve member concerns.
  • Proficiency in Microsoft Office Suite and computer operating systems.
  • Strong foundation in basic mathematical functions.
  • Maintain a professional demeanor and uphold confidentiality of member information.
  • Understanding of solution-driven sales processes to best serve member needs.
Benefits

We offer a comprehensive benefits package, including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Sparks Group is an equal opportunity employer and welcomes qualified applicants from diverse backgrounds.

", "Language": "en-US"}