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Patient Services Coordinator
2 months ago
Overview: We are seeking a highly skilled and compassionate Patient Services Coordinator to join our team at Fertility Centers of Illinois, LLC. As a Patient Services Coordinator, you will play a vital role in providing exceptional patient care and support to our patients and families.
Key Responsibilities:
- Welcome patients and visitors, answer phone calls, and direct messages to the appropriate individuals in a timely manner.
- Serve as a liaison between clinical staff, physicians, and management, ensuring seamless communication and coordination of patient care.
- Schedule patient appointments, complete patient registration, and review insurance status, patient balances, and missing information.
- Focus on patient well-being, maintaining confidentiality and adhering to HIPAA compliance.
- Re-verify patient demographics and insurance information as needed, ensuring accurate and up-to-date records.
- Collect co-payments and other payments due, balancing payments and deposits, and maintaining a clean and organized work environment.
- Oversee waiting areas, monitoring patient wait times, and communicating delays to patients.
- Maintain adequate inventory of office supplies and forms, reporting needs to the Office Manager.
Requirements:
- High School Diploma required, Associate degree preferred.
- Minimum 2 years' experience in a hospital or medical setting preferred.
- Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers.
- Exceptional customer service skills, including the ability to use independent thinking, sound judgment, and creativity when resolving issues.
- Ability to balance multiple priorities and effectively handle challenging situations.
- Excellent verbal and written communication skills.
- Ability to travel between clinic locations as needed.
- Knowledge of basic office procedures and office machines, including computer, fax, copier, etc.
- Ability to actively listen, resolve conflict, and work as part of a multidisciplinary team.
Benefits:
- An amazing opportunity to make a transformative difference in people's lives.
- Medical, dental, life, 401K, STD, LTD, life insurance, and vision coverage for full-time employees.
- A generous PTO policy and seven paid holidays.
- Pre-tax commuter benefits.
- Tuition reimbursement ($4,000 for full-time employees after one year).
- Flexible Spending Account.
