Regional Operations Manager

1 month ago

Grand Prairie, Texas, United States Hearth & Home Technologies Full time
Job Title: Regional Operations Manager

Fireside Hearth and Home (FHH) is seeking a highly skilled Regional Operations Manager to lead our operations teams in Grand Prairie, Texas.

Key Responsibilities:
  • Manage and oversee all functions of the Regional Operations Teams, including Fireplace & Garage Door Branches.
  • Promote the Easy to Do Business With concept and ensure exceptional customer service, professionalism, safety, and integrity.
  • Perform duties with the highest level of customer satisfaction and maintain a safe, professional, and member-friendly work environment.
  • Communicate essential business information to direct reporting members and process and approve bi-weekly payroll.
  • Collect and analyze ADWIADT data, initiate corrective action when necessary, and support financial objectives by preparing and operating within budget requirements.
  • Achieve Regional financial and strategic goals by managing member labor cost, capacity planning, and overall administrative expenses.
  • Coordinate installation and service schedules to ensure optimized productivity and accurate daily customer invoicing.
  • Review the daily gross profit dollar report (GPD) for invoicing inaccuracies and ensure corrective action is implemented when necessary.
  • Work with Credit Manager to resolve open customer A/R issues caused by incomplete or unsatisfactory invoicing requirements.
  • Collaborate with Regional Sales Managers to review contract accuracy & compliance.
  • Ensure customer satisfaction through operational excellence and perform all other duties as assigned.
Requirements:
  • Excellent leadership and management skills.
  • Strong verbal and written communication skills.
  • Detailed knowledge of hearth products, including limitations, installation requirements, FHH policies, and local building codes.
  • Five or more years of operational field management experience in the hearth or construction industry.
  • Excellent computer skills and the ability to work on different systems.
  • Excellent problem-solving skills and customer service skills.
  • P&L ownership experience.
  • Good presentation skills and the ability to speak to different types of people.
  • Great organizational skills, the ability to multi-task, and the ability to handle multiple priorities.
  • The ability to build relationships with internal and external customers.
  • The ability to interact effectively with a variety of people in a dynamic and fast-paced environment.
Preferred Qualifications:
  • Hearth industry or construction industry experience.
About Hearth & Home Technologies:

Hearth & Home Technologies is a part of the Residential Building Products segment of HNI Corporation (NYSE: HNI). We are the world's leading manufacturer and marketer of hearth products, which include a full array of gas, electric, wood, and pellet-burning fireplaces, inserts, stoves, facing, and accessories.

Since 1951, Fireside Hearth & Home has been making the fireplace selection and installation process easy by offering the best sales and service experience possible. We are fireplace experts focused on the latest trends, technologies, and brands to offer you the best solutions.

We are an equal opportunity employer and do not discriminate on the basis of race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).

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