Customer Service Manager II

7 hours ago

Garner, North Carolina, United States Compass Group Careers Full time
Job Summary

Key Responsibilities:

  • Oversee routes and route associates to ensure efficient delivery of products and services.
  • Ensure all policies and procedures are being followed to maintain high standards of customer service and quality.
  • Train associates on all three business lines to ensure they have the necessary skills to provide excellent customer service.
  • Report to management performance, KPIs, and other relevant metrics to inform business decisions.
  • Conduct site visits and client retention efforts to build strong relationships with customers.
  • Assist branches with grand openings and other special events to drive business growth.
  • Ensure compliance with local and national account standards, and review corporate compliance reporting to identify areas for improvement.
  • Develop and implement action plans to improve SSS/control V-9 (food waste, o/s, etc.) and increase profitability.
  • Develop an account-level incremental sales plan with local management, track performance, and increase profitability (Owners Business Plan).
  • Coordinate efforts to improve customer retention and client experience at the point of sale.
  • Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue.
  • Drive compliance to merchandising standards and assess performance by location through audit reports (Quarterly District Evaluations).
  • Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

Preferred Qualifications:

  • A Bachelor's degree is preferred; two-year College degree or the equivalent combination of education and experience is acceptable.
  • 3 years driving experience required.
  • Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.
  • Preferred 1-2 years' experience in a customer service position, or a minimum of 1 year of related experience.
  • Route management, retail, and merchandising experience is preferred.
  • Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).
  • Food & beverage experience.
  • Excellent communication skills required.
  • Must be able to travel to client sites.
  • Must be passionate about providing world-class service to our clients and customers.
  • Must be able to lift 50 lbs. on a consistent basis.

Benefits:

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Compass Group Careers:

Canteen is a member of Compass Group USA, a leading food and support services company. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Disclaimer:

This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Equal Opportunity Employer:

Canteen is an equal opportunity employer and welcomes applications from diverse candidates.

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