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Customer Service Manager II

2 months ago

Garner, North Carolina, United States Compass Group USA Inc Full time
Job Summary

We are seeking a highly skilled Customer Service Manager II to join our team at Canteen, a member of Compass Group USA. As a key member of our operations team, you will be responsible for overseeing routes and route associates, ensuring all policies and procedures are being followed, and training associates on all three business lines.

Key Responsibilities:
  • Oversee routes and route associates to ensure efficient and effective delivery of products and services.
  • Ensure all policies and procedures are being followed to maintain high standards of quality and customer satisfaction.
  • Train associates on all three business lines to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Report to management on performance, KPIs, and other key metrics to inform business decisions.
  • Conduct site visits and client retention activities to build strong relationships with clients and identify opportunities for growth.
  • Assist branches with grand openings and ensure compliance with local and national account standards.
  • Develop and implement action plans to improve SSS/control V-9 (food waste, o/s, etc.) and drive incremental sales growth.
  • Coordinate efforts to improve customer retention and client experience at the point of sale.
  • Build retail pricing opportunities and encourage repeat sales through best practices and new product introductions.
  • Drive compliance to merchandising standards and assess performance by location through audit reports.
  • Perform the job functions of the Route Driver position, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.
Preferred Qualifications:
  • Bachelor's degree or equivalent combination of education and experience.
  • 3 years driving experience required, with a valid Non-CDL Class C driver's license and good driving record.
  • Preferred 1-2 years' experience in a customer service position or a minimum of 1 year of related experience.
  • Route management, retail, and merchandising experience is preferred.
  • Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).
  • Food and beverage experience.
  • Excellent communication skills required.
  • Must be able to travel to client sites.
  • Must be passionate about providing world-class service to our clients and customers.
  • Must be able to lift 50 lbs. on a consistent basis.
Benefits:
  • Medical, dental, vision, life insurance, AD, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs).

Canteen is an equal opportunity employer and is committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.

Canteen maintains a drug-free workplace.