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**Director, Customer Success and Growth**, **Advertising and Media**

2 months ago

San Francisco, California, United States Paramount Full time
About the Role

We are seeking a highly skilled and experienced Director, Customer Success and Growth to join our team at Paramount. As a key member of our organization, you will play a pivotal role in driving business growth and customer retention within the Small and Medium Business (SMB) segment.

Key Responsibilities
  • Strategy and Revenue Growth: Develop and execute strategies to drive revenue attainment from scaled and unmanaged advertisers using our self-serve ads platform.
  • Team Leadership: Lead, mentor, and develop a team of customer success managers and support agents to ensure exceptional customer experiences.
  • Customer Engagement: Develop and execute customer engagement programs that drive activation, product adoption, retention, and customer satisfaction.
  • Operational Excellence: Define tools and processes that allow internal and external workflows to scale, ensuring seamless customer interactions.
  • Performance Tracking: Establish key performance indicators (KPIs) and metrics to measure the effectiveness of SMB customer success and support initiatives, regularly analyzing performance data and making data-driven recommendations for optimization.
  • Cross-Functional Collaboration: Effectively communicate customer needs across cross-functional partners to help shape marketing messages and product roadmap.
Requirements
  • Proven Experience: 8+ years of experience working in digital sales or account management, with a track record of driving business growth and customer retention within the SMB segment or equivalent.
  • Team Management: Experience managing a team, with a proven ability to lead and develop high-performing sales or B2B support teams.
  • Industry Knowledge: Acute understanding of SMB market dynamics, customer needs, buying behaviors, and competitors' SMB product solutions.
  • Leadership Skills: Strong leadership skills, with the ability to align strategy and vision to proven customer needs.
  • Communication Skills: Excellent communication skills, with the ability to effectively engage and influence stakeholders at all levels.
  • Education: Bachelor's degree in Marketing, Business Administration, or related field.
About Paramount

Paramount Global is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Our portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, Pluto TV, and Simon & Schuster, among others. We deliver the largest share of the U.S. television audience and boast one of the industry's most important and extensive libraries of TV and film titles.

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