Customer Success Manager

7 hours ago

San Francisco, California, United States Integral Ad Science Full time
Job Title: Customer Success Manager

We are seeking a highly motivated and experienced Customer Success Manager to join our team at Integral Ad Science. As a key member of our Customer Success team, you will be responsible for driving satisfaction, retention, and adoption of our products across our partners.

Key Responsibilities:
  • Manage client relationships with IAS's strategic accounts
  • Expand customer relationships through collaborative efforts with Sales
  • Identify opportunities for increased adoption of IAS products and close additional revenue
  • Provide customer-driven product feedback to leadership
  • Execute core duties of an IAS Customer Success Manager, including being a champion and advocate for the customer
  • Build trusted relationships with key stakeholders within customer organizations
  • Partner with customers to articulate and communicate business objectives and outcomes
  • Develop executable territory plans to run your book of business
  • Leverage IAS on-boarding team, methodologies, and best practices to support successful implementation
  • Proactively track and manage customer relationship health
  • Identify and execute high-value customer advocacy opportunities
Requirements:
  • 3+ years experience in sales, account management, and/or customer success in the ad tech/mar tech/digital media/marketing/advertising space
  • Track record of owning customer relationships and overseeing the entire lifecycle of the client
  • Experience leading client meetings, QBR's, product training, data analysis, and strategic business reviews
  • Comfortable with data-driven storytelling and leveraging data to provide customers with recommendations
  • Proven track record of meeting or exceeding performance and retention goals
  • History of building strong, trusting collaborative relationships with key senior level stakeholders
  • Ability to collaborate effectively or lead cross-functional teams
  • Excellent written, verbal, and listening communication skills
  • Experience with MS PowerPoint and Excel, and preferably also with next-generation Customer Success tools
About Integral Ad Science:

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry's most actionable data to drive superior results for the world's largest advertisers, publishers, and media platforms.

Our mission is to be the global benchmark for trust and transparency in digital media quality.

We are an equal opportunity employer, committed to our diversity and inclusiveness.

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