Customer Success Manager
4 weeks ago
We are seeking a highly skilled and motivated Customer Success Manager to join our team at Hearst. As a key member of our sales and marketing team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.
Key Responsibilities:- Client and Campaign Management: Develop a deep understanding of our digital and print media products, including their features, benefits, and ROI capabilities. Accurately process and manage orders/production for advertising campaigns, ensuring timely execution and client satisfaction.
- Client Support and Relationship Management: Proactively support clients with troubleshooting, issue resolution, and communication throughout the campaign lifecycle. Maintain strong relationships with advertisers and agencies to ensure customer retention and renewals.
- Bachelor's degree in business, marketing, or a related field preferred.
- 1-3 years of experience in account management, sales, or marketing, with a focus on online advertising processes and client-facing roles.
- Basic understanding of omnichannel marketing and classical marketing principles.
- Proficiency with digital media services such as search engine marketing, search engine optimization, programmatic ads, etc.
- Proficiency in MS Office Suite (especially PowerPoint and Excel) and CRM systems (Salesforce experience is a plus).
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
- Excellent verbal and written communication skills with the ability to present to small groups.
- Proficiency with AI tools is a plus.
We offer a competitive salary range of $75,000 to $85,000, depending on experience. If you are a motivated and results-driven professional looking to join a dynamic team, please submit your application.
About Hearst: Hearst is a world-class media company that delivers exceptional journalism, marketing solutions, and innovative products to businesses and consumers. Our team is passionate about creating engaging experiences that drive business growth and customer satisfaction.
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