Front Desk Operations Manager
3 weeks ago
We are seeking a highly skilled and experienced Front Desk Manager to join our team at Bluebird Lake Placid. As a key member of our hotel staff, you will be responsible for ensuring that every guest has an exceptional stay with us.
Key Responsibilities:- Lead front desk operations and act as the first point of contact for guests, providing exceptional customer service and resolving any concerns that may arise.
- Directly oversee the Front Desk, Reservations, and Billing departments, ensuring seamless operations and high-quality guest experiences.
- Supervise and train front office staff members, promoting a positive and cooperative work environment and fostering a culture of excellence.
- Manage the hiring, training, and supervision of front office staff, ensuring they provide exceptional guest service and uphold hotel policies.
- Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints.
- Oversee all operations at the front desk, ensuring the highest level of customer satisfaction for every guest.
- Minimum 2-3 years of experience in the hotel division with increasing responsibilities.
- Excellent written and verbal communication skills, conveying information and ideas clearly.
- Proficient in a Mac environment and Clock or similar Property Management System.
- Knowledge of and ability to utilize Social Media to promote the property.
- Strong analytical skills, ability to work with a variety of colleagues and guests, and ability to take and give direction.
- Must be neat, courteous, flexible, and extremely detail-oriented, with the ability to remain calm, courteous, and professional with demanding guests and in difficult situations.
The Front Desk Manager will work a varied schedule that is dictated by our guest demand and may include evenings, weekends, and holidays. The position requires frequent walking, bending, balancing, stooping, reaching, pushing, lifting, manual dexterity, and repetitive motions.
The ideal candidate will have superb communication skills, management skills, and multitasking skills, with a high school diploma or equivalent certification (GED). If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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