Front Desk Representative
1 week ago
We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Agent at Lake Placid Lodge. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from the moment they arrive.
Key Responsibilities:- Greeting and Check-in: Greet guests upon arrival, check them in, and ensure a smooth and efficient process.
- Front Desk Services: Provide assistance with room assignments, administrative tasks, and other guest requests.
- Conflict Resolution: Handle guest complaints and concerns in a professional and courteous manner.
- Communication: Maintain open and effective communication with guests, colleagues, and management.
- Education: High school diploma or equivalent required.
- Experience: Previous customer service experience, preferably in a hotel or hospitality setting.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and a strong attention to detail.
- Health Insurance: Comprehensive health insurance plan.
- Dental and Vision Insurance: Coverage for dental and vision care.
- 401(k) Plan: Retirement savings plan with employer match.
- Short-Term Disability: Coverage for short-term disability leave.
- Free Parking: Free parking for employees.
- Meal Discounts: Discounts on meals at our resort restaurants.
- Hotel Discounts: Discounts on hotel stays for employees and their families.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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