Hotel Front Office Manager

2 days ago


Lake Placid, New York, United States Bluebird Lake Placid Full time
About the Role

We are seeking a highly skilled and experienced Hotel Front Office Manager to join our team at Bluebird Lake Placid. As a key member of our operations team, you will be responsible for providing exceptional customer service, supervising staff, and ensuring the smooth operation of our front desk.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Staff Supervision: Supervise and train front desk staff, ensuring they are providing excellent customer service and adhering to hotel policies.
  • Operations Management: Oversee the day-to-day operations of the front desk, including managing the budget, ordering supplies, and maintaining accurate records.
  • Leadership: Lead by example, demonstrating a positive and professional attitude, and providing guidance and support to staff as needed.
  • Reporting: Prepare and submit regular reports to management, including occupancy reports, financial information, and other relevant data.
Requirements
  • Experience: 1 year of previous experience working in the hospitality industry, preferably in a front desk or customer service role.
  • Education: High school diploma or equivalent required.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
  • Technical Skills: Proficient in Microsoft Word and Excel, with experience using property management systems (PMS) a plus.
What We Offer
  • Competitive Salary: $21-$23 hourly wage.
  • Benefits: Comprehensive benefits package, including health insurance, paid time off, and retirement plan.
  • Opportunities for Growth: Opportunities for professional growth and development, with a focus on leadership and management skills.


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