Hotel Front Office Manager
1 week ago
We are seeking a highly skilled and experienced Front Desk Manager to join our team at Bluebird Lake Placid. As a key member of our hotel operations, you will be responsible for providing exceptional customer service, supervising staff, and ensuring the smooth operation of our front desk.
Key Responsibilities- Customer Service: Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Staff Supervision: Supervise and train front desk staff to ensure they are providing excellent customer service and adhering to hotel policies.
- Financial Management: Manage the front desk budget, including ordering office supplies and maintaining accurate financial records.
- Operations: Oversee the daily operations of the front desk, including managing occupancy reports, financial information, and guest interactions.
- Leadership: Lead by example, demonstrating a positive and professional attitude, and providing guidance and support to staff as needed.
- Communication: Communicate effectively with guests, staff, and management to ensure seamless operations and resolve any issues that may arise.
- Experience: 1 year of previous experience working in the hospitality industry, preferably in a front desk or management role.
- Education: High school diploma or equivalent required.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Technical Skills: Proficient in Microsoft Word and Excel, with experience using property management systems (PMS) such as Clock.
The Front Desk Manager will work in a fast-paced hotel environment, interacting with guests, staff, and management on a regular basis. The position requires excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
CompensationThe compensation for this position is $21-$23 per hour, depending on experience.
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