Emergency Response Operations Leader
2 weeks ago
About Critical Control: Critical Control is a leading emergency response and restoration firm dedicated to assisting families and businesses in recovering from disasters. Our specialized teams have been instrumental in supporting communities across the nation during significant events such as hurricanes, wildfires, and mold outbreaks. We pride ourselves on our commitment to restoring normalcy for those impacted by crises.
Position Overview: We are seeking a motivated and experienced Emergency Response Operations Leader to spearhead our new branch. In this pivotal role, you will oversee daily operations, manage a skilled team, and drive the success of our emergency response and restoration services.
Key Responsibilities:
- Branch Establishment: Utilize your entrepreneurial skills to recruit and develop a high-performing team, drive sales initiatives, and successfully launch the new branch.
- Team Leadership: Inspire, mentor, and guide a team of emergency response professionals, fostering a culture of excellence and safety.
- Operational Efficiency: Ensure the branch operates smoothly, meeting service standards and deadlines while maintaining a strong focus on quality.
- Client Relations: Build and nurture strong relationships with clients, ensuring their needs are met and expectations exceeded.
- Financial Management: Oversee the branch's financial performance, including budgeting and resource allocation, while striving for growth and profitability.
- Compliance and Safety: Ensure all activities adhere to relevant regulations and safety standards, promoting a culture of safety and compliance.
- Performance Metrics: Implement key performance indicators to track and enhance the branch's performance, making data-driven decisions for continuous improvement.
- Community Engagement: Represent Critical Control in the community, participating in local events to enhance the company's reputation.
- Process Improvement: Identify opportunities for innovation and lead initiatives to enhance efficiency and service quality.
Qualifications:
- Minimum of ten years of experience in emergency response, disaster recovery, or related service industries.
- Proven leadership and team management skills with a successful track record.
- Exceptional communication and interpersonal abilities to build strong client relationships.
- Knowledge of relevant regulations and safety standards.
- Strong problem-solving and decision-making capabilities.
- Proficiency in Microsoft Office and other relevant software.
- Availability for on-call duty as required.
Physical Requirements:
- Able to stand, bend, kneel, reach, stoop, and occasionally lift and carry up to 50 lbs.
- Constantly operate a computer and communicate effectively in various formats.
- Able to drive as needed.
What We Offer:
- Competitive salary with a bonus structure based on profitability and satisfaction metrics.
- Company vehicle for business purposes.
- Comprehensive benefits package, including health, dental, and vision coverage.
- Opportunities for career advancement within a rapidly growing organization.
- A chance to make a significant impact on the lives of those affected by disasters.
- A supportive and collaborative team environment.
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