Community Operations Manager

1 week ago


Lansing, Michigan, United States Smart Apt Solutions Full time
Job Overview

As the Community Operations Manager, you will play a crucial role in overseeing the daily functions of our residential community. Your primary responsibility will be to ensure the overall health and efficiency of both the community and the office/maintenance teams. This position will report directly to the regional manager and requires a strong background in leadership and team management.

Smart Apt Solutions is in search of a seasoned professional in the multi-family housing sector, someone who can be relied upon to maintain the standards of our properties. We offer a variety of employment options including temporary, temporary-to-permanent, and direct hire roles.

If you know someone who is also seeking a rewarding career in the multifamily sector, we provide referral bonuses.

Compensation:

$20 - $23 per hour

Key Responsibilities:
  • Engage with potential and current residents to address issues and ensure satisfaction.
  • Develop and implement marketing, leasing, and renewal strategies for the community.
  • Prepare annual budgets, process invoices, and generate monthly financial reports.
  • Ensure that sales and maintenance teams achieve their respective targets.
  • Manage rent postings and oversee eviction and move-out procedures.
  • Meet occupancy, revenue, and resident retention objectives through effective leasing activities.
  • Conduct hiring, termination, supervision, coaching, and disciplinary actions as necessary.
  • Ensure adherence to all federal, state, and local regulations.
Qualifications:
  • Required certifications.
  • A minimum of 2 years of experience in property management.
  • Experience in conflict resolution.
  • Background in customer service.
  • Availability to work weekends.
  • Strong marketing and sales acumen.
  • Familiarity with property management software such as Yardi, OneSite, and BlueMoon.
  • A strong work ethic characterized by reliability and dependability.
  • A collaborative spirit and the ability to take direction when necessary.
  • A friendly and customer-oriented approach to interactions with colleagues, vendors, and residents.
About Smart Apt Solutions

Smart Apt Solutions specializes in delivering tailored, innovative solutions to a diverse range of apartment marketing challenges. We value community and are seeking experienced apartment professionals who share this commitment. Our goal is to ensure that choosing a career in this field is one of the best decisions you can make. Join us in making a difference.



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