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Area Operations Manager

2 months ago

Lansing, Michigan, United States Ocean State Job Lot Full time
Company Overview:

Ocean State Job Lot is a leading retail company dedicated to providing value and quality products to our customers. With a commitment to community and excellence, we strive to create a positive shopping experience.

We are currently seeking a skilled individual to oversee the management of a portfolio of retail locations in an efficient and profitable manner. This role involves mentoring and motivating team members to achieve objectives while ensuring customer satisfaction, sales performance, and operational efficiency.


Key Responsibilities:

As an effective Area Operations Manager, you will:

  • Ensure that store managers are adhering to daily operational standards, including inventory management and customer service protocols.
  • Recruit, train, and inspire store managers to meet performance targets and uphold company policies.
  • Conduct regular visits to retail locations to assess store conditions, ensuring they are maintained to company standards.
  • Identify areas for improvement and recommend actionable strategies to enhance operational performance.
  • Process and approve all financial documents related to accounts payable in a timely manner.
  • Maintain accurate records of employee schedules, time-off requests, and performance reviews.
  • Collaborate with store managers to analyze financial reports and address any discrepancies.
  • Assist in managing emergency situations and ensure proper reporting protocols are followed.
  • Promote a safe working environment by implementing safety measures and training.
  • Conduct market analysis to develop effective marketing strategies that align with customer needs.
  • Respond to customer inquiries and complaints in a professional and timely manner.
  • Provide recommendations to senior management for improving financial performance and operational efficiency.

Qualifications:

  • A minimum of 2 – 5 years of multi-site management experience is required; retail management experience is preferred.
  • Bachelor's Degree or relevant certification is preferred; a high school diploma or GED is required.
  • Valid driver's license and access to a vehicle for travel between locations.
  • Proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook.

Management Skills:

Strong leadership, communication, and problem-solving skills are essential. You should possess a solid understanding of financial statements and analysis, as well as experience with structured reporting and market assessments.


Compensation:

Compensation will be commensurate with experience and qualifications.


Benefits:

We offer competitive compensation, along with access to comprehensive benefits including medical, dental, and vision insurance.