Client Services Specialist
2 weeks ago
Treasury Management Client Support Associate
Amerant Bank is seeking a dedicated Treasury Management Client Support Associate to enhance our team. In this role, you will play a vital part in delivering outstanding service to our clients by facilitating product rollouts, providing training, and offering ongoing support.
Key Responsibilities:
- Oversee the timely execution of product rollouts and maintenance for various treasury management solutions.
- Deliver client service assistance through phone and email communications.
- Educate and train clients on our suite of Treasury Management offerings.
- Serve as a bridge between clients, sales teams, operational departments, and vendors to resolve inquiries.
- Respond swiftly to troubleshooting requests and issues.
- Assist in the testing of new products and system enhancements.
- Gain in-depth knowledge of all Treasury Management products and services.
- Adhere to risk management policies and compliance regulations.
Qualifications:
High School diploma or equivalent
A minimum of 3 years of experience with treasury management solutions
Prior experience in a customer service or call center setting
Excellent communication abilities
Capability to manage multiple tasks and provide effective solutions
Familiarity with banking operations is advantageous
Proficiency in Microsoft Office Suite
Bilingual proficiency in English and Spanish is preferred
If you are committed to delivering exceptional service to clients and possess experience in treasury management, we encourage you to consider joining our team and contributing to our mission of providing outstanding support to our clients.
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