Client Services Specialist

2 weeks ago


Miramar, Florida, United States Amerant Bank Full time

Treasury Management Client Support Associate

Amerant Bank is seeking a dedicated Treasury Management Client Support Associate to enhance our team. In this role, you will play a vital part in delivering outstanding service to our clients by facilitating product rollouts, providing training, and offering ongoing support.

Key Responsibilities:

  • Oversee the timely execution of product rollouts and maintenance for various treasury management solutions.
  • Deliver client service assistance through phone and email communications.
  • Educate and train clients on our suite of Treasury Management offerings.
  • Serve as a bridge between clients, sales teams, operational departments, and vendors to resolve inquiries.
  • Respond swiftly to troubleshooting requests and issues.
  • Assist in the testing of new products and system enhancements.
  • Gain in-depth knowledge of all Treasury Management products and services.
  • Adhere to risk management policies and compliance regulations.

Qualifications:

High School diploma or equivalent

A minimum of 3 years of experience with treasury management solutions

Prior experience in a customer service or call center setting

Excellent communication abilities

Capability to manage multiple tasks and provide effective solutions

Familiarity with banking operations is advantageous

Proficiency in Microsoft Office Suite

Bilingual proficiency in English and Spanish is preferred

If you are committed to delivering exceptional service to clients and possess experience in treasury management, we encourage you to consider joining our team and contributing to our mission of providing outstanding support to our clients.



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