Account Management Director

5 days ago

Orlando, Florida, United States Finexio Full time
Job Title: Account Management Director

Finexio is a leading provider of AP Payments as a Service, revolutionizing the way businesses process and receive B2B payments. As the Account Management Director, you will play a key role in driving the company's growth and success by developing and executing strategies to support business growth and customer experience.

Key Responsibilities:

  • Lead the customer experience across the organization, creating a persistent customer-first mindset.
  • Oversee the customer lifecycle, ensuring positive customer experiences and effectively demonstrating the value proposition.
  • Advise and consult with clients at the senior management/executive level, providing industry insight, technology acumen, and knowledge of business processes.
  • Develop and implement processes for a standardized customer experience, working with internal Operations leaders to ensure buy-in and support.
  • Partner with Sales and Marketing to ensure customer objectives and seamless transition to Onboarding.

Requirements:

  • Ten (10) years of experience in finance, sales, operations, marketing, and customer acquisition/retention/satisfaction.
  • Five (5) years of experience leading a team and department in a related field.
  • Excellent organizational, analytical, multi-tasking, and time management skills.
  • Ability to provide internal and external customers with courteous and professional experiences.
  • Proficiency in Microsoft Office Suite.

What We Offer:

  • A fast-paced start-up environment with experienced industry leaders.
  • The opportunity to dive deep into the latest technologies and make a real, measurable impact.
  • Employee Engagement – Quarterly virtual team building activities and monthly team lunches.
  • Competitive salary and stock options.
  • Medical, dental, and vision.
  • Unlimited Vacation Policy.

Compensation: $145,000 - $185,000 + equity.

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