Customer Support Specialist

3 weeks ago


Austin, Texas, United States Yotta Energy Full time
Job Overview

Yotta Energy is a leading-edge solar storage solution provider, simplifying solar energy storage using decentralized, panel-level storage and optimizing energy efficiency with intelligent software.

We are seeking a highly skilled Customer Support Technician to join our team. As a key member of our support team, you will be responsible for providing front-line support to our installers and distribution partners, helping them solve technical problems via various communication channels.

Key Responsibilities:

  • Provide timely and effective support to customers via email, phone, text, and chat
  • Document received cases and close/follow up in a timely manner
  • Coordinate with application engineering for escalations and/or OEM partner involvement
  • Create and maintain the support knowledge base and corporate website FAQ
  • Continuously learn about current and future product offerings
  • Develop and deliver monthly case pareto reports to product engineering to improve current and future designs

Requirements:

  • 10+ years of experience in customer support or equivalent in a direct customer-facing role
  • English required, plus a conversational level of Spanish (verbal and written)
  • Exemplary interpersonal skills internal and external
  • Solid understanding of electrical systems both three phase and single phase
  • Ability to read and understand electrical drawings
  • Familiar with the NFPA NEC Code requirements for PV systems
  • Solid understanding of microinverter systems
  • NABCEP certified or an apprentice electrician a plus
  • Familiar with Microsoft products and the Microsoft Teams environment
  • Ability to take ownership and responsibility in a fast-paced, fun, and exciting new start-up environment

Perks of Working at Yotta Energy:

  • Competitive compensation
  • Medical, dental, vision, and life insurance plans
  • Generous vacation package
  • Working at a high-growth company in Austin, TX
  • Having ownership in game-changing product that's helping with climate change

Yotta Energy is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer.



  • Austin, Texas, United States Shift Robotics Full time

    Job DescriptionAt Shift Robotics, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will play a vital role in ensuring our customers receive exceptional service and support for all their inquiries and needs related to our products.This multifaceted role will involve addressing customer...


  • Austin, Texas, United States PELICAN Full time

    Job DescriptionAs a Customer Support Specialist III at PELICAN, you will be responsible for providing exceptional customer service to clients in the semiconductor industry. Your primary duties will include responding to incoming phone calls, providing quotes for spare parts, and tracking orders and shipments.Key responsibilities include:Providing courteous...

  • Support Specialist

    2 days ago


    Austin, Texas, United States Auctane Full time

    About the RoleWe are seeking a highly skilled and customer-focused Support Specialist to join our team at Auctane. As a key member of our support team, you will be responsible for providing world-class customer service and technical support to our clients.Key ResponsibilitiesEnsure all customers receive exceptional customer service and technical...


  • Austin, Texas, United States Really Communications, Inc. Full time

    Job OverviewWe are seeking a highly skilled and experienced Customer Support Director to lead our support team at Really Communications, Inc. This is a key role responsible for driving team performance, developing support strategies, and fostering a customer-first culture within our rapidly growing organization.Key Responsibilities:Drive Operational...

  • IT Support Specialist

    3 weeks ago


    Austin, Texas, United States The Texas Division of Emergency Management (TDEM) Full time

    The Texas Division of Emergency Management (TDEM) is seeking a skilled IT Support Specialist to provide technical services to all staff and stakeholders. The ideal candidate will have a strong background in IT support, with experience in desktop workstation, laptop, and tablet maintenance and support. The successful candidate will be responsible for...


  • Austin, Texas, United States Really Communications, Inc. Full time

    Job Title: Head of Customer SupportAt Really Communications, Inc., we're revolutionizing the way people connect. Our mission is to empower individuals and communities to create a world where connectivity is a fundamental human right. We're looking for a seasoned leader to join our team as Head of Customer Support.Key Responsibilities:Drive Operational...


  • Austin, Texas, United States Hydrogen Group Full time

    Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at Hydrogen Group. As a Technical Support Specialist, you will provide Tier I support and customer assistance for a mobile application on iOS and Android operating systems.Key Responsibilities:Providing technical support and assistance to customers...


  • Austin, Texas, United States Yotta Energy Full time

    Job OverviewYotta Energy is a leading-edge solar storage solution provider, simplifying solar energy storage using decentralized, panel-level storage and optimizing energy efficiency with intelligent software.We are seeking a skilled Customer Support Technician to join our team. The ideal candidate will have a strong background in customer support, excellent...


  • Austin, Texas, United States Amazon Full time

    Job Title: Integration Support SpecialistAbout the Role:We are seeking an experienced Integration Support Specialist to join our team at Amazon Business. As an Integration Support Specialist, you will be responsible for providing technical support to our managed partners and enterprise-scale customers who use the Amazon Business Integration technologies.Key...


  • Austin, Texas, United States Cisco Full time

    About the RoleWe're seeking a skilled Network Support Specialist to join our team at Cisco. As a key member of our Customer Engineering team, you'll work closely with customers to empower them with ThousandEyes, our Internet and cloud intelligence platform.Your primary focus will be on providing timely support to customers and internal teams via online-chat,...


  • Austin, Texas, United States Yotta Energy Full time

    We are seeking a highly skilled Customer Support Technician to join our team at Yotta Energy. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our installers and distribution partners via various communication channels.Key Responsibilities:Provide front-line support for technical issues related to...

  • Physical Therapist

    3 weeks ago


    Austin, Texas, United States HealthCare Support Full time

    Physical Therapist Job DescriptionWe are seeking a skilled Physical Therapist to join our team at HealthCare Support. As a Physical Therapist, you will be responsible for providing high-quality patient care and contributing to the success of our healthcare team.Benefits of Working with HealthCare Support:Immediate enrollment in Health InsuranceDental...


  • Austin, Texas, United States WP Engine Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at WP Engine. As a Technical Support Specialist, you will be the first point of contact for our customers, providing support via live chat, phone, and support tickets. You will develop a deep technical knowledge of open source technologies and deliver a world-class...


  • Austin, Texas, United States Frontline Education Full time

    Job SummaryFrontline Education is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for handling Tier 3-4 technical escalations and customized support related to data migrations, reporting, ETL, and system support across various client systems.Key ResponsibilitiesAssist support...


  • Austin, Texas, United States LMG Technology Services LLC Full time

    At LMG Technology Services LLC, we are seeking a skilled Product Support Specialist to join our team. The ideal candidate will have a strong background in technical support, with a focus on leadership and process development.Key Responsibilities:Lead a team of technical support specialists in resolving complex customer issuesDevelop and implement process...


  • Austin, Texas, United States TEKsystems Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at TEKsystems. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, including troubleshooting and resolving technical issues with desktop devices and AV equipment.**Key Responsibilities:***...

  • IT Support Specialist

    4 weeks ago


    Austin, Texas, United States Sourceability Full time

    Job Title: IT Support SpecialistSourceability is a global digital distributor of electronic components, and we're seeking an experienced IT Support Specialist to join our internal IT team.This role will provide day-to-day support and technical operations for the organization, working under the guidance of IT management. The ideal candidate will have a strong...


  • Austin, Texas, United States RIT Solutions, Inc. Full time

    I. Job SummaryRIT Solutions, Inc. is seeking a skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.II. Key Responsibilities Provide technical support to clients via phone, email, and chat Troubleshoot complex technical...

  • IT Support Specialist

    3 weeks ago


    Austin, Texas, United States Eco-Life Employment Group Full time

    Job Summary:We are seeking a skilled IT Support Specialist to join our team at Eco-Life Employment Group. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities: Troubleshoot software, hardware, and telephony systems to ensure seamless operations Provide exceptional customer...


  • Austin, Texas, United States Advantest America Full time

    Job Title: Field Support SpecialistAt Advantest America, we are seeking a highly skilled Field Support Specialist to join our team. The successful candidate will be responsible for providing exceptional customer support and ensuring the optimal performance of our systems solutions.Key Responsibilities:Deliver hardware support services for Advantest's Handler...