Customer Support Specialist
3 weeks ago
Yotta Energy is a leading-edge solar storage solution provider, simplifying solar energy storage using decentralized, panel-level storage and optimizing energy efficiency with intelligent software.
We are seeking a highly skilled Customer Support Technician to join our team. As a key member of our support team, you will be responsible for providing front-line support to our installers and distribution partners, helping them solve technical problems via various communication channels.
Key Responsibilities:
- Provide timely and effective support to customers via email, phone, text, and chat
- Document received cases and close/follow up in a timely manner
- Coordinate with application engineering for escalations and/or OEM partner involvement
- Create and maintain the support knowledge base and corporate website FAQ
- Continuously learn about current and future product offerings
- Develop and deliver monthly case pareto reports to product engineering to improve current and future designs
Requirements:
- 10+ years of experience in customer support or equivalent in a direct customer-facing role
- English required, plus a conversational level of Spanish (verbal and written)
- Exemplary interpersonal skills internal and external
- Solid understanding of electrical systems both three phase and single phase
- Ability to read and understand electrical drawings
- Familiar with the NFPA NEC Code requirements for PV systems
- Solid understanding of microinverter systems
- NABCEP certified or an apprentice electrician a plus
- Familiar with Microsoft products and the Microsoft Teams environment
- Ability to take ownership and responsibility in a fast-paced, fun, and exciting new start-up environment
Perks of Working at Yotta Energy:
- Competitive compensation
- Medical, dental, vision, and life insurance plans
- Generous vacation package
- Working at a high-growth company in Austin, TX
- Having ownership in game-changing product that's helping with climate change
Yotta Energy is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer.
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