Field Support Specialist

3 weeks ago


Austin, Texas, United States Advantest America Full time

Job Title: Field Support Specialist

At Advantest America, we are seeking a highly skilled Field Support Specialist to join our team. The successful candidate will be responsible for providing exceptional customer support and ensuring the optimal performance of our systems solutions.

Key Responsibilities:

  • Deliver hardware support services for Advantest's Handler and integrated ATE system solutions.
  • Solve complex problems related to system uptime or availability.
  • Perform on-site calibration services and troubleshoot product performance issues.
  • Provide expert advice on preventive maintenance, best practices, and configurations to ensure high system uptime performance.

Requirements:

  • Strong technical knowledge of hardware, software, and networking products.
  • Excellent problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Strong communication and interpersonal skills.

Physical Requirements:

  • Travel to customer sites via vehicle.
  • Lift up to 35 pounds without assistance.
  • Push or pull up to 200 pounds of test equipment and tools.


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