IT Support Specialist

1 month ago


Austin, Texas, United States Sourceability Full time
Job Title: IT Support Specialist

Sourceability is a global digital distributor of electronic components, and we're seeking an experienced IT Support Specialist to join our internal IT team.

This role will provide day-to-day support and technical operations for the organization, working under the guidance of IT management. The ideal candidate will have a strong background in installing, troubleshooting, and maintaining software and hardware installations, upgrades, and related activities.

Key Responsibilities:

  • Maintain accurate IT Asset Inventory and assist in acquisition, deployment, support, and retiring of IT assets.
  • Provide support for IT Assets, including computers, monitors, phones, mobile devices, printers, network equipment, and more.
  • Offer highly satisfying services and support for all levels of users in the organization.
  • Troubleshoot IT hardware, software, network, and printers.
  • Provide Audio/Visual support as needed.
  • Offer on-call and after-hours support for urgent escalations.

Requirements:

  • Minimum 5 years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related activities.
  • Strong knowledge of Windows and Apple operating systems.
  • Microsoft O365 and Azure Administration, O365 User Account and License Administration, User and O365 environment reporting.
  • Ability to troubleshoot infrastructure issues such as network loss and performance issues.
  • Knowledgeable and experienced with configuring Windows servers.
  • Working Knowledge of Microsoft Active Directory (On-premises and cloud) and Azure Active Directory.
  • Customer service focused with strong interpersonal skills.
  • Self-motivated with the ability to quickly learn new systems, business processes, and concepts.
  • Excellent oral and written communications skills.

Sourceability is an equal opportunity employer and welcomes applications from diverse candidates.


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