IT Support Specialist
1 month ago
Sourceability is a global digital distributor of electronic components, and we're seeking an experienced IT Support Specialist to join our internal IT team.
This role will provide day-to-day support and technical operations for the organization, working under the guidance of IT management. The ideal candidate will have a strong background in installing, troubleshooting, and maintaining software and hardware installations, upgrades, and related activities.
Key Responsibilities:
- Maintain accurate IT Asset Inventory and assist in acquisition, deployment, support, and retiring of IT assets.
- Provide support for IT Assets, including computers, monitors, phones, mobile devices, printers, network equipment, and more.
- Offer highly satisfying services and support for all levels of users in the organization.
- Troubleshoot IT hardware, software, network, and printers.
- Provide Audio/Visual support as needed.
- Offer on-call and after-hours support for urgent escalations.
Requirements:
- Minimum 5 years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related activities.
- Strong knowledge of Windows and Apple operating systems.
- Microsoft O365 and Azure Administration, O365 User Account and License Administration, User and O365 environment reporting.
- Ability to troubleshoot infrastructure issues such as network loss and performance issues.
- Knowledgeable and experienced with configuring Windows servers.
- Working Knowledge of Microsoft Active Directory (On-premises and cloud) and Azure Active Directory.
- Customer service focused with strong interpersonal skills.
- Self-motivated with the ability to quickly learn new systems, business processes, and concepts.
- Excellent oral and written communications skills.
Sourceability is an equal opportunity employer and welcomes applications from diverse candidates.
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