Technology Specialist I
1 week ago
The Technology Specialist I provides front-line technology support to the faculty, staff, and students of Middlebury College. This position receives, diagnoses, and either resolves or escalates users' problems and questions regarding operating systems and hardware, software applications, media equipment and services, web services, ERP, and other administrative systems.
Key Responsibilities- Provide technical support to faculty, staff, and students via phone, email, and in-person
- Diagnose and resolve technical issues related to hardware, software, and network systems
- Escalate complex issues to senior technical staff or vendors as needed
- Document and maintain accurate records of technical issues and resolutions
- Collaborate with other technical staff to resolve complex technical issues
- Associate's degree or equivalent with broad liberal arts knowledge and strong customer service experience
- Working knowledge of printing, Windows and Macintosh hardware, operating systems and applications required
- 3 years of progressively responsible experience in a customer service role, preferably in a Service Desk and information services setting
- Working knowledge of ticketing and knowledgebase systems
- Ability to communicate with both technical and non-technical personnel in a results-oriented and customer-service-oriented manner
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Requires frequent bending, crouching and reaching.
BenefitsAs an employee of Middlebury College, you will enjoy being part of a vibrant supportive community. Middlebury College offers its employees excellent compensation and competitive health, dental, life, disability, generous retirement matching, and vision benefits. Middlebury employees are eligible for robust educational assistance programs as well as free or reduced rates for cultural events and use of sporting facilities.
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Technology Specialist I
4 weeks ago
Middlebury (village), Vermont, United States Middlebury College Full timeJob Title: Technology Specialist IAt Middlebury College, we are seeking a highly skilled and customer-focused Technology Specialist I to join our team. As a key member of our IT department, you will provide front-line technology support to our faculty, staff, and students, ensuring they have the technical assistance they need to succeed.Key...
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Technology Specialist I
4 days ago
Middlebury (village), Vermont, United States Middlebury College Full timeJob SummaryThe Technology Specialist I provides front-line technology support to the faculty, staff, and students of Middlebury College. This position receives, diagnoses, and either resolves or escalates users' problems and questions regarding operating systems and hardware, software applications, media equipment and services, web services, ERP, and other...
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Technology Specialist I
4 days ago
Middlebury (village), Vermont, United States Middlebury College Full timeThe Technology Specialist I at Middlebury College provides front-line technology support to the faculty, staff, and students. This role involves receiving, diagnosing, and resolving or escalating users' problems and questions regarding operating systems, hardware, software applications, media equipment, web services, ERP, and other administrative systems.Key...
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Technology Specialist I
4 days ago
Middlebury (village), Vermont, United States Middlebury College Full timeJob DescriptionThe Technology Specialist I provides front-line technology support to the faculty, staff, and students of Middlebury College. This position receives, diagnoses, and either resolves or escalates users' problems and questions regarding operating systems and hardware, software applications, media equipment and services, web services, ERP, and...
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