Technology Specialist I

4 weeks ago


Middlebury village, Vermont, United States Middlebury College Full time

Job Summary

The Technology Specialist I provides front-line technology support to the faculty, staff, and students of Middlebury College. This position receives, diagnoses, and either resolves or escalates users' problems and questions regarding operating systems and hardware, software applications, media equipment and services, web services, ERP, and other administrative systems.

Key Responsibilities

  • Provide technical support to faculty, staff, and students via various channels, including phone, email, and in-person.
  • Diagnose and resolve technical issues related to operating systems, hardware, software applications, and other technology systems.
  • Escalate complex issues to senior technicians or vendors as needed.
  • Document all technical issues and resolutions in a knowledge base for future reference.
  • Stay up-to-date with emerging technologies and trends to provide effective support.

Requirements

  • Associate's degree or equivalent with a strong background in technology and customer service.
  • 3+ years of experience in a technical support role, preferably in a higher education setting.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

Benefits

Middlebury College offers a competitive salary and benefits package, including health, dental, and vision insurance, retirement matching, and generous time-off policies.



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