Level 3 Technical Support Specialist

3 weeks ago


Westchester, Illinois, United States Middleground Full time

Middleground is seeking an experienced Level 3 Technical Support Specialist to join our Helpdesk Team. As a key member of our team, you will play a vital role in ensuring our clients receive exceptional support and services.

Key Responsibilities
  • Handle escalated support requests from clients using advanced technical knowledge and skills
  • Work closely with the Service Delivery Manager to resolve complex technical issues
  • Utilize our ticketing system to manage and record all work efficiently

To be successful in this role, you will need to have a deep understanding of operating systems, business applications, and network systems. Excellent communication skills and a strong ability to type quickly and accurately while talking on the phone are also essential.

We offer a competitive salary of around $90,000 per year, depending on location and experience. In addition to a comprehensive benefits package, we also provide ongoing training and development opportunities to help you grow your career.



  • Westchester, Illinois, United States Middleground Full time

    Company OverviewMiddleground is a Managed Service IT Provider dedicated to delivering exceptional support and services to our clients.Salary RangeThe estimated salary for this role is between $60,000 - $80,000 per annum, depending on experience.Job DescriptionThis mid-level technician position involves working through support tickets assigned by the Intake...


  • Westchester, Illinois, United States Middleground Full time

    Job OverviewMiddleground, a Managed Service IT Provider, seeks to expand its team with a mid-level technical expert.Key ResponsibilitiesSupport tickets assigned by the Intake and L1 teamsGeneral IT office systems support, including setup, management, and troubleshooting of desktops, laptops, printers, phones, and network equipmentOccasional on-call support...


  • Westchester, Illinois, United States Sterling Engineering, Inc. Full time

    Job OverviewSterling Engineering, Inc. is seeking a skilled Technical Maintenance Specialist to join our team. This role involves performing repairs on injection molding equipment, robots, and other machinery in a high-speed manufacturing environment.


  • Westchester, Illinois, United States Middleground Full time

    Job OverviewMiddleground Technologies, a leading IT Managed Service Provider, is seeking a skilled Field Support Specialist to join our team in the Chicago area.This role involves providing on-site technical support to our clients at their offices, ensuring efficient and effective issue resolution. As a Field Support Specialist, you will be responsible for...

  • IT Support Specialist

    3 weeks ago


    Westchester, Illinois, United States Middleground Full time

    Job DescriptionWe are seeking an experienced IT Support Specialist to join our team at Middleground. In this role, you will be responsible for providing exceptional customer service to our clients, troubleshooting and resolving technical issues, and working closely with our team to ensure seamless support.Key Responsibilities:Responding to incoming phone...


  • Westchester, Illinois, United States Middleground Full time

    About MiddlegroundMiddleground is a leading IT Managed Service Provider based in the Westchester region. We provide outsourced IT services to clients in various industries, including Healthcare, Legal, Financial, Manufacturing, and more.Our team is fast-paced and dynamic, requiring quick thinking and a 'can do' attitude. As an IT Systems Administrator, you...


  • Westchester, Illinois, United States Middleground Full time

    Technical RoleThis Technical Support Specialist role involves working closely with the Intake and L1 team to resolve support tickets, providing technical assistance to clients, and contributing to the development of internal systems.ResponsibilitiesResolving technical issues and support ticketsProviding technical assistance to clientsAssisting in the...


  • Westchester, Illinois, United States Transition Finance Strategies LLC Full time

    Job SummaryAs an ESOP Support Specialist at Transition Finance Strategies LLC, you will be responsible for providing administrative support to our clients' ESOPs. This is an entry-level position that offers the opportunity to learn about ESOPs, recordkeeping, and administration while working collaboratively with a team of experienced professionals.Key...


  • Westchester, Illinois, United States Middleground Full time

    About the Job:Middleground, a leading IT Managed Service Provider, seeks a skilled Field Support Technician to join our team. This role involves delivering high-quality on-site IT support to clients in the Chicago area, ensuring efficient operations and resolving technical issues quickly.Key Responsibilities:Provide technical support to clients at their...


  • Westchester, Illinois, United States Middleground Full time

    Job DetailsWe are seeking an Entry-Level IT Professional to join our team at Middleground. As an IT Professional, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and working closely with our team to ensure seamless support.Key Responsibilities:Responding to incoming phone calls and...


  • Westchester, Illinois, United States NorthShore University HealthSystem Full time

    The Administrative Support Specialist II is a critical role within NorthShore University HealthSystem, providing advanced administrative support to the Foundation Team and executive. This position requires a high level of professionalism, discretion, and the ability to handle complex tasks in a fast-paced healthcare environment.Key responsibilities...

  • IT Support Technician

    4 weeks ago


    Westchester, Illinois, United States Middleground Full time

    Job Title: On-Site IT Support TechnicianAbout the Role:We are seeking a highly skilled and experienced Field Support Technician to join our team at Middleground, an established IT Managed Service Provider in Westchester. As an on-site technician, you will provide technical support to our clients in the Chicago area, working closely with them to resolve...


  • Westchester, Illinois, United States Middleground Full time

    Company OverviewMiddleground Technologies provides outsourced IT services to clients in the Chicago area, focusing on industries such as Healthcare, Legal, Financial, Manufacturing, and more. We operate at a fast pace, requiring quick thinking and a proactive attitude from our team members.We are seeking an enthusiastic, driven, and motivated local...


  • Westchester, Illinois, United States Middleground Full time

    About the JobWe are looking for an experienced IT Support Engineer to join our team in providing technical assistance to clients in the Chicago area. As a member of our team, you will be responsible for delivering high-quality technical support, troubleshooting complex issues, and collaborating with colleagues to resolve technical challenges.The successful...


  • Westchester, Illinois, United States Middleground Full time

    About the RoleThis is an exciting opportunity for a motivated and skilled IT professional to join our team as an IT Help Desk Technician. As a key member of our support team, you will be responsible for providing high-quality technical support to our clients and contributing to the growth and success of our company.Key ResponsibilitiesWork through support...


  • Westchester, Illinois, United States Middleground Full time

    About the RoleMiddleground is looking for a Technical Help Desk Professional to join our team. The successful candidate will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems efficiently.The ideal candidate will have excellent communication skills, be able to work effectively in a team environment,...


  • Westchester, Illinois, United States NorthShore University HealthSystem Full time

    About the RoleWe are seeking an experienced Administrative Assistant II to join our team at Endeavor Health. As a key member of our Foundation Team, you will provide advanced administrative support to our executives and ensure the smooth operation of our administrative functions.Responsibilities:Liaison with Foundation Board of Trustees and...


  • Westchester, Illinois, United States Middleground Full time

    Key ResponsibilitiesThis is an exciting opportunity for an IT Support Engineer to join our team in the Chicago area. As a key member of our technical services team, you will be responsible for:Providing timely and effective technical support to clients via phone, email, and in-person visits;Troubleshooting complex technical issues related to Microsoft...


  • Westchester, Illinois, United States IAA Full time

    About the OpportunityWe are looking for a highly skilled Corporate Technology Specialist to join our corporate headquarters in Westchester, IL. As a key member of our software development team, you will be responsible for developing/enhancing/maintaining our proprietary e-commerce software platform.Main ResponsibilitiesTakes ownership of parts of the...


  • Westchester, Illinois, United States Middleground Full time

    At Middleground, we are seeking an experienced IT Help Desk Specialist to join our team. This role is an excellent opportunity for a mid-level technician to grow and flourish in their career.The estimated salary for this position is $65,000 per year.This role is an entry-level position where you will be exposed to a variety of technologies and have the...