Level 3 Technical Support Specialist
3 weeks ago
Middleground is seeking an experienced Level 3 Technical Support Specialist to join our Helpdesk Team. As a key member of our team, you will play a vital role in ensuring our clients receive exceptional support and services.
Key Responsibilities- Handle escalated support requests from clients using advanced technical knowledge and skills
- Work closely with the Service Delivery Manager to resolve complex technical issues
- Utilize our ticketing system to manage and record all work efficiently
To be successful in this role, you will need to have a deep understanding of operating systems, business applications, and network systems. Excellent communication skills and a strong ability to type quickly and accurately while talking on the phone are also essential.
We offer a competitive salary of around $90,000 per year, depending on location and experience. In addition to a comprehensive benefits package, we also provide ongoing training and development opportunities to help you grow your career.
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Technical Support Specialist
3 weeks ago
Westchester, Illinois, United States Middleground Full timeCompany OverviewMiddleground is a Managed Service IT Provider dedicated to delivering exceptional support and services to our clients.Salary RangeThe estimated salary for this role is between $60,000 - $80,000 per annum, depending on experience.Job DescriptionThis mid-level technician position involves working through support tickets assigned by the Intake...
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IT Support Specialist
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Westchester, Illinois, United States Middleground Full timeJob OverviewMiddleground, a Managed Service IT Provider, seeks to expand its team with a mid-level technical expert.Key ResponsibilitiesSupport tickets assigned by the Intake and L1 teamsGeneral IT office systems support, including setup, management, and troubleshooting of desktops, laptops, printers, phones, and network equipmentOccasional on-call support...
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Field Support Specialist
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Westchester, Illinois, United States Middleground Full timeJob OverviewMiddleground Technologies, a leading IT Managed Service Provider, is seeking a skilled Field Support Specialist to join our team in the Chicago area.This role involves providing on-site technical support to our clients at their offices, ensuring efficient and effective issue resolution. As a Field Support Specialist, you will be responsible for...
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IT Support Specialist
3 weeks ago
Westchester, Illinois, United States Middleground Full timeJob DescriptionWe are seeking an experienced IT Support Specialist to join our team at Middleground. In this role, you will be responsible for providing exceptional customer service to our clients, troubleshooting and resolving technical issues, and working closely with our team to ensure seamless support.Key Responsibilities:Responding to incoming phone...
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Technical Support Specialist
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Entry Level IT Professional
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IT Support Technician
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IT Support Engineer Specialist
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Technical Help Desk Professional
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Westchester, Illinois, United States Middleground Full timeAbout the RoleMiddleground is looking for a Technical Help Desk Professional to join our team. The successful candidate will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems efficiently.The ideal candidate will have excellent communication skills, be able to work effectively in a team environment,...
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Executive Support Specialist
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IT Help Desk Specialist
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Westchester, Illinois, United States Middleground Full timeAt Middleground, we are seeking an experienced IT Help Desk Specialist to join our team. This role is an excellent opportunity for a mid-level technician to grow and flourish in their career.The estimated salary for this position is $65,000 per year.This role is an entry-level position where you will be exposed to a variety of technologies and have the...