IT Support Specialist

7 days ago


Westchester, Illinois, United States Middleground Full time
Job Description

We are seeking an experienced IT Support Specialist to join our team at Middleground. In this role, you will be responsible for providing exceptional customer service to our clients, troubleshooting and resolving technical issues, and working closely with our team to ensure seamless support.

Key Responsibilities:

  • Responding to incoming phone calls and tickets in a timely and professional manner
  • Troubleshooting and resolving technical issues related to desktops, laptops, printers, phones, and network equipment
  • Providing on-call support after hours as needed
  • Configuring and setting up new hardware and software
  • Assisting with the administration and management of our internal ticketing system
  • Contributing to the growth and improvement of all internal and external systems

Requirements:

  • Bachelor's degree in Computer Science or related field
  • 2+ years of experience in IT support or related field
  • Excellent communication and problem-solving skills
  • Familiarity with Microsoft, Dell, Lenovo, HP, and other various products

Benefits:

  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment
  • The chance to work with a variety of technology and contribute to the growth of the company

Estimated Salary: $45,000 - $60,000 per year, depending on experience.



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