Room Attendant
2 weeks ago
Location: Kwb Hotel Partners, Llc
POSITION SUMMARY:
The primary responsibility is to maintain cleanliness and order in all assigned guest rooms, ensuring adherence to established housekeeping protocols and safety regulations to enhance guest satisfaction.
KEY RESPONSIBILITIES
:
1. Perform cleaning duties in guest accommodations and replenish necessary supplies in accordance with safety and security standards.
Responsibilities include but are not limited to:
- Collecting and disposing of waste
- Changing bed linens and making beds
- Thoroughly cleaning bathrooms
- Dusting and sweeping guest rooms
- Washing windows and balconies (80%)
- And any other tasks assigned by the Executive Housekeeper or Room Attendant
2. Organize, stock, and maintain the housekeeping cart following prescribed safety and security procedures. (5%)
3. Receive assigned areas, keys, supplies, and any urgent room requests from the Executive Housekeeper or Room Attendant. Return keys and unused supplies at the end of the shift. (5%)
4. Address guest inquiries and report any issues or complaints in a courteous manner to ensure guest satisfaction. (5%)
5. Notify the Executive Housekeeper or Room Attendant of any missing items, damages, or mechanical issues, and return items left in rooms. (3%)
Non-Essential Functions:
Assist the Executive Housekeeper or Room Attendant with prioritizing tasks and provide support as needed. (2%)
JOB REQUIREMENTS (Knowledge/Skills):
Education: No formal education required
Experience: Previous experience in housekeeping preferred
Skills and Abilities: Must be capable of performing cleaning tasks throughout an eight-hour workday. Basic communication skills in English are necessary. A self-motivated attitude with a pleasant demeanor is essential. Ability to meet appearance standards and communicate effectively with guests.
Supervision:
No of employees supervised: None
Travel required: None
Work Hours: Scheduled shifts may vary based on operational needs. Availability to work weekends and holidays is required.
*This job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Duties and responsibilities may change at any time, with or without notice.*
JOB TITLE:
Housekeeper/Room Attendant
WORK ENVIRONMENT
Physical Job Requirements
(for essential functions only) =====================================================
Lifting/Pushing/Pulling/Carrying Regularly pushing a loaded supply cart (up to 75 lbs), carrying a tray with replacement items, arranging drapery and linens, transporting dirty linens to the laundry.
Bending/Kneeling Frequent bending and kneeling to clean bathrooms, vanities, and make beds. Dusting may require reaching low areas on furniture.
Mobility Movement is necessary to access all areas of responsibility, including closets, windows, ledges, and under furniture.
Continuous Standing Standing and walking are required to complete all tasks associated with the position.
Climbing Stairs: Up to approximately 40 steps, 10% of the work week.
Driving: No driving required.
Work Environment: 100% of the shift is indoors.
Chemicals/Agents: Standard cleaning agents are utilized.
Protective Clothing: Gloves and goggles may be used (optional).
Equipment Operation: Vacuum cleaners and other cleaning equipment may be used.
Other Considerations: None.
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