Hotel Cleaning Specialist
2 weeks ago
JOB DESCRIPTION:
HCW Management Consultants LLC is dedicated to delivering exceptional experiences to our guests, whether they are attending events in our state-of-the-art conference facilities or enjoying a stay in our renowned hotels.
YOUR ROLE:
The responsibilities of the House Attendant encompass maintaining the cleanliness and aesthetic appeal of the hotel's public spaces, performing deep cleaning in designated areas, and organizing complimentary hotel lobby services, including coffee offerings and evening concierge activities. Additional duties include preparing meeting rooms for events, delivering requested items to guest rooms, and operating the shuttle van as needed (specific to the property).
Ideal Candidate Profile:
Passionate about cleanliness and detail-oriented, preferably with experience in facility maintenance.
Exhibit a friendly demeanor, prioritize customer satisfaction, and enjoy working collaboratively in a team setting.
Efficiently clean and service assigned areas while adhering to established procedures and standards.
Respond promptly to guest inquiries with a welcoming attitude. Report relevant complaints or requests to the appropriate department and follow up to ensure guest satisfaction.
Keep linen carts and supplies organized and neat according to departmental standards.
Safeguard equipment, keys, and supplies issued daily.
Report lost and found items to the supervisor.
Maintain a professional appearance at all times through appropriate dress.
Note:
Additional duties may be assigned by supervisors or management as needed.
QUALIFICATIONS:
Availability - Must be flexible with scheduling, including weekends and holidays.
Strong customer service skills - All positions involve significant guest interaction.
Effective communication - Ability to professionally handle challenging situations and individuals.
Adaptability - Capable of managing varied tasks under diverse conditions.
Efficiency - Must adjust to business demands as necessary.
BENEFITS:
Medical, Dental, and Vision insurance
Paid Time Off (PTO)
401(k) plan with company matching
Discounts on hotel accommodations, dining, and various travel/entertainment experiences
Multiple locations across Arizona and beyond provide opportunities for career advancement.
Job Type:
Full-time
Compensation:
Starting at $16.50 per hour
Benefits include:
401(k)
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
Shift:
8-hour shifts
Day shifts
Work Location:
In-person
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