Microsoft Biztalk Administrator
2 weeks ago
This position involves providing technical support services for Biztalk applications to the Office of the Chief Information Officer (OCIO). The role requires proactive monitoring, reporting, and maintaining Biztalk environments, as well as mentoring staff and ensuring adherence to SLAs.
Key Responsibilities:- Support all existing Biztalk-based data integration processes
- Provide Biztalk Server Instance Reports as required by the COR, detailing outages, critical performance or infrastructure issues, and possible root causes
- Proactively monitor capacity in production and test Biztalk environments, taking actions to avoid degradation or outages
- Actively transfer knowledge and mentor staff members on various aspects of Biztalk administration, configuration, and development
- Maintain and update Biztalk administration documentation as requested by the Government Task Manager or the COR
- Provide Biztalk monthly patching support documentation and update SOP for continuous monitoring with agency data integrations used by the job scheduler
- Monitor the Biztalk queue in the current help-desk management tool (Track It) or its future replacement and distribute helpdesk tickets to appropriate support staff when necessary
- Timely update all assigned Biztalk-related helpdesk tickets
- Ensure full adherence to existing SLAs
- Provide weekly status updates to the COR and Government Task Manager in written format on project progress and other assigned duties
- Bachelor's degree and a minimum of ten (10) years relevant experience, or equivalent combination of education/experience
- Public Trust Clearance required for access to facilities, equipment, and property
- Proven experience in supporting and maintaining Biztalk Server environments
- Strong knowledge of Biztalk administration, configuration, and development
- Ability to proactively monitor and manage Biztalk environments to prevent degradation or outages
- Excellent problem-solving skills and the ability to generate detailed reports on server instances
- Strong communication skills for mentoring staff and providing status updates
- Experience with help-desk management tools and ticketing systems
- Experience with Biztalk 2019/2020 or higher versions
- Familiarity with cloud-based Biztalk solutions
- Experience working with Microsoft CRM and Oracle systems
This is a challenging and rewarding role that requires a strong technical background and excellent communication skills. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.
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