Front Desk Representative

2 weeks ago

Erie, Pennsylvania, United States Highgate Hotels Full time
{"Job Title": "Front Desk Agent", "Job Summary": "We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.

Responsibilities:

* Greet and welcome guests, responding to their inquiries and requests in a friendly and efficient manner
* Manage room reservations, check-ins, and check-outs, ensuring accuracy and attention to detail
* Process payments, handle cash and credit transactions, and maintain a secure and organized cash handling system
* Maintain a clean and organized front desk area, adhering to hotel standards
* Collaborate with other departments to ensure seamless guest experiences
* Participate in ongoing training and development to enhance skills and knowledge

Requirements:

* High school diploma or equivalent required
* Previous experience in a hotel or customer service role preferred
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment, multitasking and prioritizing tasks effectively
* Strong problem-solving and analytical skills
* Ability to maintain confidentiality and handle sensitive information

What We Offer:

* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Highgate Hotels is an equal opportunity employer and welcomes applications from diverse candidates.

Apply Now

To apply, please submit your resume and a cover letter outlining your qualifications and experience.

We look forward to hearing from you

Highgate Hotels and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, age, religion, sex, national origin, disability, genetic information, uniformed services, veteran status, sexual orientation, gender identity and expression or any other legally protected classification.

Highgate Hotels will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.

Qualified candidates may apply by clicking, "Apply Now". Next, submit your resume. You may complete a cover letter on the following screen. * You must contact the employer via one of the methods listed on the screen after clicking "Apply for this job". * Please be sure to identify PA CareerLink as your referral source.

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