Spa Front Desk Coordinator

2 days ago


Horseshoe Bay, Texas, United States Crescent Hotels & Resorts Full time
Job Title: Spa Front Desk - Concierge

Are you a people person with a passion for delivering exceptional guest experiences? Do you have a knack for multitasking and a keen eye for detail? We're seeking a highly organized and customer-focused Spa Front Desk - Concierge to join our team at Horseshoe Bay Resort

Key Responsibilities:
  • Provide exceptional guest service and ensure a seamless check-in and check-out experience for spa and fitness guests.
  • Accommodate guest requests, offer upselling and cross-selling opportunities, and promote spa and fitness services and retail items.
  • Manage spa and fitness bookings, appointments, and reservations, ensuring accuracy and efficiency.
  • Stay up-to-date on spa and fitness services, packages, and promotions, and effectively communicate this information to guests.
  • Collaborate with the spa and fitness team to ensure a high standard of guest experience and maximize bookings and retail sales.
Requirements:
  • Previous customer service experience required.
  • Previous experience in a health, beauty, or fitness environment preferred.
  • Basic computer skills and high school diploma or equivalent required.
  • Excellent telephone etiquette, interpersonal skills, and a positive, energetic demeanor.
What We Offer:
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A fun and dynamic work environment with opportunities for growth and development.
  • A comprehensive training program to ensure your success in the role.
  • Access to exclusive resort amenities and discounts at Crescent Hotels & Resorts properties.

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