Front Desk Associate
2 days ago
About the Role:
We are seeking a friendly and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.
Key Responsibilities:
- Deliver exceptional guest service, ensuring a positive experience from arrival to departure.
- Manage the front desk and host station, maintaining a clean and organized environment.
- Coordinate game rentals, merchandise sales, and telephones, providing a seamless experience for our guests.
- Communicate effectively with guests, team members, and managers to ensure a smooth operation.
- Process transactions, handle cash and credit payments, and maintain accurate records.
- Assist with merchandise inventory, restocking supplies, and maintaining a favorable working relationship with team members.
- Manage wait times, communicate information to guests, and direct guests to available resources.
- Deliver silverware, process to-go orders, and complete transactions with accuracy and efficiency.
Requirements:
- High school diploma or equivalent required.
- Previous retail, customer service, or hospitality experience preferred.
- Ability to communicate effectively in English, both written and verbal.
- Strong problem-solving skills, with the ability to remain calm under pressure.
- Ability to work in a fast-paced environment, with a focus on providing exceptional guest service.
- Availability to work a variety of shifts, including days, nights, and weekends.
What We Offer:
- A competitive hourly rate, ranging from $7.25 to $14 per hour.
- A comprehensive benefits package, including medical, dental, vision, and 401(k) options.
- Opportunities for career growth and advancement within the company.
- A fun and dynamic work environment, with a focus on teamwork and collaboration.
Equal Opportunity Employer:
Dave & Buster's is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
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