Airport Concierge

Horseshoe Bay Resort Jet Center is seeking a highly motivated and customer-focused individual to join their team as an Airport Concierge. This is a full-time position that requires a positive and professional demeanor at all times. The ideal candidate will possess exceptional customer service experience, both telephonic and in-person, and be able to work effectively in a fast-paced environment.

• Maintain complete knowledge of all FBO services and functions.
• Greet and welcome customers, members, and guests with a smile.
• Answer all incoming telephone calls and monitor and respond to all email traffic.
• Keep the FBO front desk, guest lobby, and Director conference area clean, organized, and stocked.
• Assist the FBO Concierge Supervisor with maintenance of aircraft and vehicle fuel inventories.
• Maintain stock of customer and office consumables.
• Complete NATA Safety 1st training as soon as possible after start of position.
• Create arrival and departure reservations in an electronic calendar or other software that may be made available.
• Resolve issues and conflicts to the satisfaction of the customer and benefit of the FBO whenever possible.
• Motivate staff to perform at their highest abilities.
• Attend/Conduct all departmental meetings as necessary.
• Assist department Director and Assistant Manager with projects as required.
• Maintain professional dress and physical appearance.
• Liaise with other Resort departments as necessary to ensure a seamless experience for Members and guests.

• Customer service experience required.
• Basic math and accounting skills.
• Excellent telephone etiquette and interpersonal skills required.
• Computer literate and proficient in Word, Excel, related inventory software.

• Medical, Dental, Vision Insurance.
• Paid vacation, paid Holidays.
• 401k plan with employer match.
• Long and short-term Disability.
• Major Illness Insurance.
• Accident Insurance.
• Limited access to some resort amenities (Golf, etc).
• Retail and dining discounts.
• Discounts at all Crescent Hotels & Resorts properties.