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Front Desk Supervisor

2 months ago

Irvine, California, United States free-classifieds-usa Full time

Job Summary: We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Residence Inn Irvine John Wayne Airport/Orange County. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest service and ensuring the smooth operation of our front desk.

Responsibilities:

  • Assist staff with resolving guest complaints and issues in a timely and professional manner.
  • Process all guest check-ins, including confirming reservations, assigning rooms, and issuing room keys.
  • Manage all payment types, including room charges, cash, checks, debit, and credit.
  • Coordinate with Housekeeping to ensure rooms are ready for check-in.
  • Review shift logs and document pertinent information.
  • Count bank at the beginning and end of shift and balance receipts according to Accounting specifications.
  • Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
  • Report accidents, injuries, and unsafe work conditions to manager and complete safety training and certifications.
  • Follow all company policies and procedures and maintain confidentiality of proprietary information.

Requirements:

  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Minimum 2 years of experience in hotel front desk operations or related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask.
  • Physical ability to stand, sit, or walk for extended periods and move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds.

About Us: Marriott International is a global hospitality leader with a commitment to excellence and a passion for delivering exceptional guest experiences. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.