Senior Customer Success Manager, Enterprise

3 weeks ago

New York, New York, United States Eightfold Full time
About the Role

The Senior Customer Success Manager role at Eightfold is responsible for ensuring our customers achieve their business outcomes and maximize value from our Talent Intelligence Platform. This involves sharing best practices and playbooks to help customers scale adoption and usage, while driving value and continually improving their experience.

Key Responsibilities
  • Evangelize Eightfold products with customers and ensure they maximize product value
  • Monitor product adoption and business outcomes, identifying opportunities for improved usage and impact
  • Unblock internal escalations by partnering with cross-functional teams
  • Build a deep understanding of customer business and HR challenges, serving as a thought partner on strategy development
  • Build relationships and credibility with key contacts at all levels, proactively identifying contact gaps and working cross-functionally to foster new relationships
  • Stay abreast of Eightfold product releases, roadmap, and the broader HR Tech landscape
  • Influence Eightfold's strategic direction by understanding customer business, challenges, desired outcomes, and requested product features
  • Drive customer satisfaction through impeccable execution and strategic value add, guaranteeing customer renewal
Requirements
  • 5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning, customer success, or account management
  • Nice to have: 8+ years of experience in management consulting, functional HR talent acquisition/talent management/learning, customer success, or account management
  • Experience in AI/ML technologies in the HR space or working at a fast-growing technology/SaaS company
  • Excellent problem-solving in complex, multi-stakeholder situations
  • Top-level data analysis and synthesis
  • Close attention to detail, basics of project management, and ability to keep multiple trains running at once
  • Strong verbal and written communication skills
  • Experience with public speaking, webinars, and conferences
About Eightfold

We are a team of self-starters who excel in our fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in the work you are doing, and see the positive impact of your work on your colleagues, our customers, and the world.

We believe in providing transparency and support, so you can do the best work of your career.

We offer competitive compensation and benefits, including family medical, vision, and dental coverage. We also offer a 401k plan, stock options, and unlimited paid time off for all eligible employees.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

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