Head of Enterprise Customer Success

3 days ago

New York, New York, United States Sylvera Full time
About Sylvera

Sylvera is a rapidly growing startup that provides carbon data for genuine climate impact. Our mission is to incentivize investment in real climate action by providing accurate and independent evaluation of carbon projects.

Job Description

We are seeking a highly ambitious and motivated Senior Customer Success Manager to join our Commercial function and fully own meaningful, strategic enterprise relations for the US market.

Key Responsibilities
  • Build trusted, long-term ties with key accounts from day 1
  • Owning and maintaining relationships with assigned accounts
  • Acting as a product ambassador, overseeing the adoption and regular usage of Sylvera's products and services into large Enterprise customers
  • Advising customers on our entire product suite, expanding our footprint by promoting new products and services into large Enterprise customers
  • Ensuring we renew the product and services revenue on healthy commercial terms
Requirements
  • Cares deeply about the climate and ecosystems of the earth
  • Is a self-starter who thrives in constantly evolving environments, ideally with early-stage startup experience
  • Has a minimum of 6 years experience working with large Enterprises in a (broadly defined) commercial role
  • Has the ability to partner with stakeholders at the Senior Director/VP level with occasional exposure to senior executives
  • Is open to occasional business travel in North America
What We Offer
  • Equity in a rapidly growing startup
  • Private Health Insurance and Life Assurance
  • Unlimited annual leave
  • Enhanced parental leave
  • Up to 20 days paid sick leave
  • £500 WFH allowance
  • No corners cut in having the best tech to do your job
  • Access to Mental Health support via Spill
  • Monthly team socials
Location

Commuting distance to NYC (with access to a NYC based office)

Our Values
  • Own it: We make new mistakes. We build on the momentum of our wins and reflect on and learn from our failures.
  • Stay curious: We keep our focus on the long-term, even if that means short-term challenges.
  • Do what's right - even when it's hard: We take a growth mindset to our work, our customers, our market and the opportunities ahead of us.
  • Collaborate and challenge with empathy: Our teams deliver through active collaboration. We invest in each others' success and make the company stronger in the long-run.
  • Empower Customers: Make extraordinary efforts to exceed our customer expectations. If we're serving our customers to the fullest, we can help direct more investment into real climate impact.

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