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Enterprise Customer Success Manager

1 month ago

New York, New York, United States Wix Full time
Job Description

The Enterprise Customer Success Manager will be responsible for owning a book of business of Wix enterprise accounts, providing guidance on launching and optimizing their Wix deployment following web development best practices. This role will partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements.

  • Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements
  • Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows
  • Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement and measure and communicate the impact of Wix on the customer's business
  • Foster customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customer's lifecycle
  • Identify growth opportunities and facilitate the renewal process with enterprise customers
  • Collaborate with the marketing team to identify customer references and case studies
  • Act as the voice of the customer with the Wix product team, helping shape the evolution of the product
Qualifications
  • A dynamic self-starter with 5+ years experience in customer success management within a SaaS company
  • 3+ years experience working with enterprise customers and having conversations about growth, upselling & renewals
  • Experience presenting complex ideas in an accessible and engaging way to executive-level customers
  • Great organizational, project and time management skills
About Wix

We are Wix's Enterprise team, a new team focused on becoming the go-to solution for large companies looking to maximize their potential online. Through a combination of forward-thinking design language and a smart, savvy tone of voice, we're pushing the boundaries of what it means to market SaaS products. The groundwork has been laid, and we're ready to take off.

At this time, we are seeking NY-based candidates or candidates who can commute to our office in New York City. Our employees work in a flexible hybrid model and are expected to be in the office 2 times per week.

Approximate base compensation $95,000 - $110,000. In addition to the base pay, this role includes variable compensation earned and company RSUs as part of the compensation package. Final package may vary and will be determined by various factors including location, the role is expected to be performed, shift, candidate profile and ideal qualifications.

In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees.