Senior Customer Success Manager

3 days ago

New York, New York, United States Simon Data Full time
About Us

Simon Data is a pioneering enterprise customer data platform that empowers marketers to create personalized, data-driven experiences for their customers. Our team of scrappy problem solvers believes in tackling big challenges with innovative thinking and providing our customers with the support they need to deliver exceptional experiences at scale.

The Role

We are seeking a Senior Customer Success Manager to lead strategic client engagements, drive technical solutions, and manage renewals and upsells. As a key member of our team, you will be responsible for maximizing client value on our platform, helping to develop strategies that drive millions in incremental revenue for clients, and enabling clients to implement these strategies within our platform.

Key Responsibilities
  • Engage with business and marketing leaders to understand their strategy in using our platform and the marketing and data teams to implement that strategy.
  • Work with Simon Data's customers on data integration and analysis to help drive their retention marketing and customer lifecycle goals.
  • Lead integration efforts with clients, working closely with our integration engineering team to provision client accounts, get data pipelines configured, and ensure the client is set up for success on the Simon platform.
  • Build client relationships and educate customers on new product offerings to drive adoption.
  • Negotiate renewals by ensuring platform value is realized to the fullest extent.
  • Generate referrals through introductions from current happy clients.
  • Champion processes and product improvements to drive efficiency and effectiveness.
Requirements
  • 5+ years of experience in consulting, customer success, or client-facing roles.
  • Analytical skill set, with experience in Excel or BI platforms.
  • Experience with CRM tools (i.e. Salesforce) and Project Management tools (i.e. Taskray).
  • Experience with CDWs (Snowflake, Google BigQuery, and Redshift are a plus).
  • Strong eye for business, ability to strategically partner with clients.
  • Strong project management and individual organizational skills.
  • Results-driven strategic problem solver who can thrive in an unstructured and fast-paced environment.
What We Offer
  • 100% coverage of medical premiums for employee and family.
  • Flexible PTO.
  • Generous Maternity and Paternity Leave.
  • Remote work, quarterly wellness, and client support stipends.
  • Professional Development Stipend.
Location

This position is remote, and candidates must live in Eastern Time.

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