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Senior Customer Success Manager

2 months ago

New York, New York, United States adjust Full time
About the Role

We are seeking a highly skilled Senior Customer Success Manager to join our team at Adjust. As a key member of our Business Development Department, you will be responsible for maintaining strong relationships with our existing clients and ensuring their success through the utilization of our suite of tools.

Key Responsibilities
  • Drive retention and growth among our most valuable customers by understanding their business needs and providing tailored solutions.
  • Enable successful roll-out of Adjust to customer employees and ensure seamless adoption.
  • Maintain a cadence of communicating with customers about their adoption trends, sentiment, and identifying opportunities for deeper engagement.
  • Identify opportunities for customers to act as Adjust advocates and promote our platform.
  • Work with customers on contract renewals and expansion opportunities to drive revenue growth.
  • Represent the voice of the customer to inform our product roadmap and drive innovation.
Requirements
  • 5+ years of experience in Customer Success or Sales roles, with a strong background in mobile user acquisition.
  • Ability to find growth opportunities within accounts and add value through consultative approach.
  • Strong project management skills and ability to oversee multiple projects simultaneously.
  • Excellent communication and stakeholder management skills, with a proven track record of building strong relationships.
  • High level of autonomy and ability to work independently, with a strong sense of ownership and accountability.
What We Offer
  • Opportunity to make a meaningful impact on the ad-tech industry and drive business growth.
  • International and diverse team environment with a strong focus on transparency, feedback, and fun.
  • Education opportunities for ongoing professional development and continuous learning.
  • Flexible workplace policy and generous vacation policy.
  • Comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) plan with employer matching.
About Adjust

Adjust is a leading provider of mobile measurement and analytics solutions, trusted by marketers around the world to measure and grow their apps across platforms. We are committed to creating a culture of belonging and diversity, and we welcome applications from talented individuals who share our values.