Financial Services Specialist

7 days ago


Syracuse, New York, United States M&T Bank Full time

Job Summary:

M&T Bank is seeking a highly skilled and customer-focused professional to join our team as a Float Teller. As a key member of our branch team, you will be responsible for providing exceptional service to our customers and resolving routine problems in a timely and efficient manner.

Key Responsibilities:

  • Provide personalized service to customers, understanding their needs and delivering solutions that meet their expectations.
  • Process a variety of financial transactions, including cash handling and data entry, with accuracy and efficiency.
  • Travel to different branches within a designated area to assist branch staff as needed.
  • Actively engage in lobby management, meeting and greeting customers, and proactively addressing their immediate needs.
  • Accurately balance and process customer transactions, following Bank Policy.
  • Take ownership of escalated account services issues until resolution, and complete and accurately log all customer complaints in the appropriate system.
  • Transition identified sales opportunities and provide introductions to appropriate banking partners.
  • Complete branch-related operational activities, such as cash ordering, vault, ATM, and wire transfer activities.
  • Process customer/account maintenance accurately.
  • Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/KYC (Know Your Customer) related activities.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points, together with any issues raised by external regulators as applicable.

Requirements:

  • High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
  • Ability to easily travel between branches on an as needed basis.
  • Proven verbal communication skills.
  • Proven interpersonal skills.
  • Proven ability to demonstrate exceptional customer service.
  • Well-organized.
  • Proven time management skills.
  • Proven prioritization skills.
  • Proficient with internet user-level technology.

Preferred Qualifications:

  • Bilingual based on branch needs.

Physical Requirements:

  • Ability to stand for long periods of time.
  • Prolonged use of hands and fingers.
  • Ability to lift light to heavy objects weighing 5lbs – 30lbs.
  • Ability to read fine print.
  • Ability to interact with customers in an open face-to-face work environment.


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