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Front Desk Coordinator

2 months ago

Chesapeake, Virginia, United States Sport & Health Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate at Sport & Health. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, guests, and visitors, ensuring a welcoming and inclusive environment for all.

Key Responsibilities

  • Deliver outstanding customer service to all members, guests, and visitors, responding to their needs and concerns in a timely and professional manner.
  • Manage the front desk operations, including checking in members, processing transactions, and maintaining a clean and organized workspace.
  • Act as a liaison between members, guests, and staff, providing information and resolving issues in a courteous and efficient manner.
  • Assist with membership sales, promotions, and events, promoting our services and programs to members and guests.
  • Collaborate with the front desk team to achieve sales and customer service goals, sharing best practices and ideas to improve our services.

Requirements

  • High school diploma or equivalent required; six months of experience in a customer-facing role preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed in high-pressure situations.
  • Ability to work a flexible schedule, including mornings, evenings, and weekends, as needed.
  • Basic computer skills and knowledge of MS Office applications.

What We Offer

  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A comprehensive training program, including onboarding, ongoing training, and professional development opportunities.
  • A dynamic and supportive work environment, with opportunities for growth and advancement.
  • A complimentary membership to Sport & Health, allowing you to experience our facilities and services firsthand.

Equal Opportunity Employer

Sport & Health is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.