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Front Desk Associate

1 month ago

Chesapeake, Virginia, United States Delta Hotels by Marriott Full time
Job Title: Front Desk Associate

Delta Hotels by Marriott is seeking a highly skilled and customer-focused Front Desk Associate to join our team.

Job Summary:

The Front Desk Associate is responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay. This role requires a strong attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Guest Services: Greet and register guests, provide room assignments, and assist with pre-registration and blocking of registrations.
  • Front Desk Operations: Handle guest check-ins and checkouts, process payments, and maintain accurate records.
  • Communication: Answer inquiries, respond to guest requests, and provide information on hotel services, shopping, dining, and entertainment.
  • Cash Handling: Process payments, make change, and maintain accurate cash handling procedures.
  • Teamwork: Collaborate with other departments to ensure seamless guest experiences.
Requirements:
  • Education: High school diploma or equivalent required.
  • Skills: Excellent communication and interpersonal skills, computer proficiency, and ability to work in a fast-paced environment.
  • Availability: Must be able to work weekends and holidays.
Benefits:
  • Medical, Dental, Vision & 401(k) with company match
  • Voluntary Short Term
  • Life & Accidental Death Insurance
  • Hotel Discounts
  • Paid Time Off
  • Training and Development Opportunities and Much More

Delta Hotels by Marriott is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.