Front Desk Representative

2 days ago


Chesapeake, Virginia, United States DBS Staffing Services, Inc. Full time
Job Overview

DBS Staffing Services, Inc. is seeking a compassionate and reliable Front Desk professional to join our client, a reputable Funeral Home in Chesapeake and Virginia Beach.

Key Responsibilities
  • Provide a warm and empathetic welcome to grieving families and visitors, maintaining a professional demeanor at all times.
  • Answer phone calls and inquiries, providing information about funeral services and general assistance.
  • Schedule and coordinate funeral arrangements, paying close attention to details and ensuring accuracy.
  • Manage and maintain confidential records and paperwork.
  • Assist with administrative tasks, including data entry, filing, and correspondence.
  • Flexibility is essential, as work is split between two facilities, one in Chesapeake and the other in Virginia Beach.
  • Monday through Friday, with every other week including weekends and off midweek.
  • Overtime is guaranteed every other week, with the opportunity for overtime every week if agreed to.
Requirements
  • High school diploma or equivalent.
  • Previous experience in a customer service or front desk role.
  • Good communication skills to deal with upset customers.
  • Compassionate and empathetic nature, with the ability to provide support and comfort to grieving families.
  • Strong organizational skills and attention to detail, ensuring accuracy in scheduling and record-keeping.
  • Proficient computer skills and familiarity with office software.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Flexible schedule to accommodate funeral services at two locations that may take place outside of regular working hours.


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